Architect, Product Development
Canada
- Remote job
The Architect, Product Development is a technical leadership role within TTEC Digital's Product Development organization, responsible for delivering AI-powered Customer Experience (CX) and contact center solutions across the company's proprietary product portfolio. This role combines people leadership, solution architecture, and implementation oversight to drive successful product initiatives and customer deployments. The Architect will lead engineers and technical leads while partnering closely with Product Management, Architecture, QA, DevOps, and Professional Services to ensure successful delivery and operational readiness.
The ideal candidate is a technically strong leader who can guide solution design, coordinate complex implementations, evaluate emerging technologies, and develop high-performing teams. This role provides opportunities for continued leadership growth and increased organizational responsibility over time. What You'll Be Doing Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence. Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products. Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams. Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms. Lead technical design reviews, implementation planning activities, and delivery readiness efforts. Identify and manage technical risks, dependencies, and implementation challenges. Research and evaluate emerging AI, customer experience, and contact center technologies. Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs. What You'll Bring to the Role 8+ years of experience in software engineering, solution architecture, technical leadership, or product development. Prior experience managing engineers, technical leads, or software development teams. Proven experience delivering complex software implementations across multiple teams and stakeholders. Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions. Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems. Experience creating and presenting architecture diagrams and technical solution designs. Strong communication, leadership, and stakeholder management skills. Preferred Qualifications Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies. Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions. Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies. Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems. Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations. Experience with AWS, Azure, or multi-cloud environments. Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies.
The ideal candidate is a technically strong leader who can guide solution design, coordinate complex implementations, evaluate emerging technologies, and develop high-performing teams. This role provides opportunities for continued leadership growth and increased organizational responsibility over time. What You'll Be Doing Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence. Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products. Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams. Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms. Lead technical design reviews, implementation planning activities, and delivery readiness efforts. Identify and manage technical risks, dependencies, and implementation challenges. Research and evaluate emerging AI, customer experience, and contact center technologies. Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs. What You'll Bring to the Role 8+ years of experience in software engineering, solution architecture, technical leadership, or product development. Prior experience managing engineers, technical leads, or software development teams. Proven experience delivering complex software implementations across multiple teams and stakeholders. Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions. Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems. Experience creating and presenting architecture diagrams and technical solution designs. Strong communication, leadership, and stakeholder management skills. Preferred Qualifications Experience with Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, or related Google AI technologies. Experience with contact center and customer experience platforms such as Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, or similar CCaaS solutions. Experience evaluating, designing, or implementing integrations between AI platforms and customer experience technologies. Familiarity with telephony concepts, SIP-based communications, voice routing, and contact center ecosystems. Exposure to DevOps practices, CI/CD pipelines, observability, and SaaS product operations. Experience with AWS, Azure, or multi-cloud environments. Familiarity with modern AI platforms and services such as AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, or similar enterprise AI technologies.
Vacancy posted 22 hours ago
Similar jobs that could be interesting for youBased on the Architect, Product Development in Canada vacancy
$115k - $125k per year
...and execution to release management and production reliability. You will collaborate... ...t just review PRs, they write them. Architecting scalable solutions on our AWS cloud infrastructure... ...Driving technical roadmaps that align development priorities with business outcomes....SuggestedRemote job- ...The Role: As we scale, our Sales Development team is the front line for identifying... ...tools can improve outreach quality and productivity. Share practical feedback and ideas... ...bringing together elite engineers, AI architects, world-class designers, and hospitality...SuggestedWork at officeLocal areaRemote workWork from homeHome officeWeekend work
- ...business globally, we are seeking a Delivery Architect, Americas to design scalable customer... ...-functionally with Customer Success, Product Management, Support, and R&D. Address... ...service tools. Experience with Agile development processes or other alternative processes...SuggestedHome office
- ...have helped our clients deliver reliable products that users enjoy interacting with.... ...seeking an experienced Microsoft Purview Architect with a minimum of 5 years of experience... ...using Microsoft Purview . Lead the development and implementation of data governance frameworks...SuggestedContract workInternship
$110k - $130k per year
...with being average This role As a Product Owner, you’ll be working with our... ...in-class UX, and working with Technical Architects and Developers to ensure feasible, viable... ...allowance, and outstanding learning and development opportunities to support your growth....SuggestedRemote jobPermanent employmentFull timeHome office- ...but is leading the way. Job Summary The Business Solution Architect is accountable for defining and governing end-to-end solution architecture... ...BSA sets architecture standards and reference designs across products, works closely with the CTO and engineering teams, and supports...Worldwide
- ...ServiceNow Architect - Remote - 12 months+ We are looking for an experienced ServiceNow Solution Architect to join a project team... ...are followed across platform configuration, customisation and development Drive technical decisions around scalability, security, performance...Contract workRemote work
$150k - $175k per year
...constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We... ...marketers, establishing clear priorities, ownership, goals, and development plans Own Roofr’s product marketing strategy across PLG and...Remote jobHome officeFlexible hours- ...We are seeking a visionary and experienced IT Solution Architect with a strong background in mainframe modernization and strategic roadmapping... ...implementations Provide technical guidance and support to development teams, architects, and other technology professionals involved...Remote jobLong term contractRemplacementTemporary work
$154k per year
...penetration testing with next-generation AI-augmented offensive security, directly accelerating our ability to protect products and customers. You'll own the development of AI-driven security tooling and collaborate across Vulnerability Management, Offensive Security, and Incident...Remote jobLocal areaShift work- ...beyond . We've grown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give... ...experience using AI to speed up your own work and to drive faster development and delivery outcomes, in addition to AI product knowledge. ~...Remote jobLong term contractWork from home
$124k - $155k per year
...company, creating one of the world's most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate... .... If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below....Worldwide$180k per year
...The Role, Business Development Representative - this role is based for applicants located in Canada SiteDocs , a GoCanvas company, is a leading provider of digital safety management software, trusted by thousands of teams to modernize and simplify workplace health and...Long term contractRemote work- ...drive business and marketing decisions. The Senior Cloud Data Architect works directly with clients to understand their challenges and... ...clients navigate complex data challenges while delivering practical, production-ready solutions. Primary Responsibilities: Lead technical...Long term contractRemote work
$60k - $66.5k per year
...a virtual work environment and requires adaptability to support occasional travel, events outside standard business hours. The Development Coordinator is responsible for coordinating and enabling development, volunteer, and Provincial Advisory Board (PAB) activities by...Full timeHome officeFlexible hoursWeekend work- ...years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with. Our 100% Canada‑based... ...bridge between business stakeholders, data engineering teams, architects, and platform operations teams to ensure data products and services...Contract workInternship
$164k per year
...Director of Business Development - this role is based for applicants located in Canada... ...for pipeline volume, quality, conversion, productivity, and the development of future sales talent... ...Sales, Marketing, RevOps, Analytics and Product to identify, test and scale the highest-...Remote jobLong term contractFull time- ...applications and next steps. Our partner is looking for a Lead Product Designer, Marketplace based in Canada. As Lead Product Designer... .... ~ Prototype rapidly and iteratively , using AI-assisted development and prototyping tools to explore concepts, validate ideas, and...Remote job
- ...years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with. Our 100% Canada‑based team... ...We are seeking a highly experienced Senior Microsoft Security Architect to lead the design, implementation, and governance of enterprise...Contract workInternship
- ...Salesforce architectures that power global enterprises. As a Solution Architect , you'll bridge business strategy and technical innovation,... ...record leading global projects Strong expertise in Salesforce products including Revenue Cloud and CPQ, combined with hands-on...Remote job
- ...the most important work of your career. About the team The Product Design team is composed of several teams that work together to... ...Experience collaborating with engineering to support UI development Have worked autonomously on large-scale initiatives like system...
$130k - $170k per year
...and customer experience together in a modern architecture. The product surface is broad, the workflows are nuanced, and the opportunity... ..., design systems, HTML, CSS, or component-based product development Experience with complex workflows, operational tools, booking...Full time- ...exceptional solutions that improve everyday life. We're looking for a Principal Business Development Sales Manager to drive the growth of our Air & Water portfolioincluding HVAC products, water heaters, disposals, and water treatment solutionsthroughout the Canadian market....Long term contractFull timeWork at officeRemote workRelocation packageFlexible hours
- ...We're seeking an experienced Solution Architect to own the technical design of our platform solutions and drive architectural decisions... ...discussions, perform root cause analyses, and drive consensus across product, SRE, DBA, and engineering teams (~80% collaboration, Architect...Remote job
$55k per year
...Business Development Operations Specialist - this role is based for applicants located in Canada SiteDocs, a GoCanvas company, is a... ...with a strong bias toward measurable efficiency gains. GTM & Product Understanding: Develop a strong understanding of the company’s...Remote jobLong term contractFull time- ...decision logic to run conversations that actually work. That’s the product. It’s technical, ethically loaded, and genuinely hard to build... ...Agentic SDLC toolkit fluency We’ve built a custom agentic development toolkit on top of Claude Code and internal tooling. You’ll...Full time
- ...Compensation + Bonus + RRSP Matching + Comprehensive Benefits Lead Production for a World-Class Food Manufacturer We're partnering... ...comprehensive benefits Tuition reimbursement, professional development, and leadership training Relocation assistance available for...Long term contractPermanent employmentFull timeRelocation packageShift work
- ...Job Opportunity: Oracle Retail Solution Architect Role Overview Job Title: Oracle Retail... ...Safeguard solution integrity during the development, testing, and deployment phases.... ...Deployment Support: Support cutover planning, production readiness, issue resolution,...Full timeRemote work
$105k - $140k per year
...personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising. Position... ...of the users, ensuring their needs are considered in product development. Own the Product Roadmap: Responsible for crafting an...Long term contract$175.8k - $241.8k per year
...Databricks Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You... ...that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility...Worldwide
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Architect, Product Development. Be the first to apply!
