Family Support Counsellor

Who We Are: 

arc programs exists to create thriving communities, free of systemic barriers and full of belonging, equity, and hope. We have a bold vision to ensure everyone in our communities feels connected and cared for, and we are excited to be expanding our team to help us accelerate our impact!

We're Hiring! 

We are now accepting applications for a  Family Support Counsellor based out of the Family Connection Centre (FCC) in Kelowna to start in July.

Family Support Counsellors provide support and mentorship to families and caregivers of children and youth with support needs, to develop the resiliency and capacity of the caregivers to manage their child / youth’s needs and behaviours, and their ability to provide effective care on an ongoing basis  

Hours / Schedule:

• Full-Time, Permanent


• Averaging 37.5-hours per-week

Family Support Counsellors will typically work five days a week. Any additional hours must be approved by a supervisor.  

May include some evenings and weekends.  

Responsibilities:

The specific responsibilities of the position include:  

• Developing therapeutic relationships of trust and safety with families to support their journey through Family Connection Centre (FCC) services for their children.

• Improving parent and child / youth or sibling interactions and decreasing conflict.  

• Facilitating support groups for parents / caregivers to enhance connections, provide education and promote skill development relevant to the developmental and chronological age of their children.  

• Developing family-led goals for services through the Signs of Safety process.


• Working collaboratively with FCC teams and outside resources, such as School Division 23, MCFD, CYMH, MCSS, as well as the family's natural support system to ensure holistic care and support.

• Facilitating family connections with r elevant community services and overcoming barriers to accessing supports.  

• Assisting parents / caregivers with relevant applications, including applications for housing, Jordan’s Principal, and Disability Tax Credit.  

• Assisting with transition to adult services.   

• Collaborating with Developmental Specialists, Behavioural Consultants, Intake and Care Coordinators and other partners to provide comprehensive, goal-focused services relevant to the identified needs of each family .  

• Implementing and maintaining required case management and records.  

Other responsibilities include:  

• Building relationships and connections within the community to improve service integration.  


• Appling culturally safe and agile, trauma informed, relational and person / family-centered modalities.  

Preferred Education and Experience: 

• A bachelor’s degree in a Social Services or Human Services discipline (BSW / CYC / BA-Psychology etc.) with a minimum of 2-years' experience is  desired.  


• A diploma in a Social Services or Human Services discipline may also be  considered,  with extensive (minimum 3-years) experience.

To be successful in your role, you’ll also need:  

• Knowledge and demonstrated understanding of strengths-based family systems and attachment-based support.  

• Experience working with children with support needs  

• Strong knowledge base in child development, neurodiversity, ASD, FASD and complex support needs.  

• Strong problem-solving and collaboration skills.  

• Working knowledge of the CPS (Collaborative and Proactive Solutions) model and Signs of Safety model.  

• Ability to establish trusting relationships with children, youth, and families.  

• Experience working as part of a multi-disciplinary team.  

• Experience working with substance misuse, intimate partner violence, mental health and child protection services.  

• Group facilitation skills.  

Other Requirements: 

Given the nature of our work, please note that all shortlisted candidates:  

• Need a valid BC Driver's License, regional insurance, and a reliable personal vehicle.  

• Must Undergo a screening process, including a criminal record search  

Wage / Benefits:

$29.75 - $ 31.25 based on relevant experience and education.  

Upon successful completion of a probationary period, full-time employees
(minimum 20-hrs per week) are eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP or TFSA contributions).  

New full-time employees are eligible for 3-weeks paid vacation to start, and  paid sick days as needed

Why we’re an employer of choice!

Like most in the social services sector, arc programs is an equal-opportunity employer. We embrace diversity and ensure everyone on the team demonstrates cultural safety and sensitivity of all populations we serve.

But we believe there’s more to our work culture that promotes high levels of employee satisfaction and retention…

We are inclusive .

We use an anti-oppressive lens to inform our work with folx of all cultures, races, ethnic backgrounds, disabilities, neurodiversity, sexual orientation, gender identity and expression, socio-economic status, religions, and other oppressions to enhance our approach to equality.

We are ever-evolving . 

We recruit and retain highly skilled staff and support their development through training, education, research, best practices, and innovation.

We foster a culture of continuous learning, utilizing a two-eyed seeing approach – incorporating the strengths of western knowledge and Indigenous Knowledge: ways of knowing, doing and being – while engaging meaningfully with the provincial community social services sector, Indigenous communities, and agencies.

Discover more about our agency services and work culture at  arcprograms.com .

If you feel a connection to our values and work, we’d love to hear from you!

Click the “Apply for This Job” Button. 

We appreciate your interest, but kindly note that due to the high number of applications we receive, only shortlisted applicants will be contacted.  

We acknowledge that arc programs is situated in the ancestral, traditional and unceded territories of the Syilx peoples in the Okanagan and the Secwe ̓ pemc, Ktunaxa and Sinixt people in the West Kootenay region. We also acknowledge the M é tis and Inuit peoples who reside on the various traditional territories across BC.