Outside Parts & Service Representative

Brandt is currently seeking an Outside Parts & Service Representative for our Moncton Construction & Forestry location.

This is an outside sales position responsible for   promoting and selling parts and services, as well as providing after sales support to new and existing customers.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers, and we act on that belief every single day.

That’s Powerful Value, Delivered.

DUTIES & RESPONSIBILITIES INCLUDE  BUT NOT LIMITED TO:  

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.  

• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.  

• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.  

• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.  

• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.  

• Collaborate with management to develop and apply marketing strategies that expand the customer base.  

• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.  

• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.  

• Utilize call logging tools as directed.  

• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.  

• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.  

• Provide competitive product and pricing information to the Parts Manager to maintain market competitiveness.  

• Follow up on all customer complaints, communicating resolutions to the Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.  

• Participate in all required training.  

• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.  

• Other duties as assigned.  

QUALIFICATIONS/REQUIREMENTS :  

• Previous sales experience within the industry.  

• Possess a valid Driver’s license and have a clean Driver’s Abstract.  

• Ability to travel within assigned territory and work flexible hours.  

• Ability to be positive and professional towards internal and external challenges.  

• Ability to build and  maintain strong customer relationships.  

• Ability to work unsupervised and as part of a team.  

• Strong time management skills with the ability to meet tight deadlines.  

• Strong computer skills.  

• Journey person ticket in Parts or heavy equipment considered an asset.  

Brandt invests in you by providing on-the-job training and support while you build an excellent career. There are many opportunities for professional growth in our Agriculture, Construction & Forestry, Transportation, and Material Handling branches across Canada, Australia, and New Zealand. Become a leader at Brandt that utilizes the latest advanced products and services.

When you work for Brandt, we work for you.  It’s as simple as that!

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