SUPERVISOR COMMUNITY CRISIS RESPONSE

Job ID: 66641

Job Category: Policy, Planning & Research

Division & Section: Social Development, Finance & Admin, Community Safety & Wellbeing

Work Location: 100 Queen Street W, Toronto, ON M2H 2N2

Job Type & Duration: Full-time, 1 Permanent and 2 Temporary Vacancy (12 month) vacancies

Salary Range: $89,337.00 - $132,880.00

Shift Information: Monday to Friday, 35 hours per week, with additional hours as assigned to support 7-day service delivery model

Affiliation: Non-Union

Number of Positions Open: 3

Posting Period: 26-AUG-2026 to 09-SEP-2026 

Job Summary

The Social Development Division drives transformative changes to achieve stronger, safer, and more resilient and equitable communities and neighbourhoods in Toronto. City Council unanimously adopted SafeTO, the City of Toronto's 10-year Community Safety & Well-being Plan, to drive 26 actions across 7 strategic goals.

The Violence Intervention & Support Unit is part of the SafeTO Violence Prevention Toronto Office which applies a public health approach to violence prevention, intervention, and response, and recovery. To advance the ongoing objectives of SafeTO, the Community Safety & Well-being Section is hiring a Supervisor for the Violence Intervention & Support Unit:  

• As part of the Community Safety & Well-Being Section extended management team, the Supervisor will report to the Manager of Violence & Intervention Support Unit to co-lead a diverse team of community development staff to support communities impacted by violent incidents to facilitate response, and recovery efforts.
• The Supervisor will also lead the team to implement prevention and intervention strategies, community capacity building and fund community-driven safety initiatives. 

Additionally, we are hiring for the Community Risk Intervention team.

The Community Risk Intervention team is part of the Community Safety & Wellbeing Section and leads multi-sector approaches that bring together community, health, housing, justice, social service and government partners to identify and respond to complex situations involving elevated levels of risk.

The team provides leadership and oversight for Furthering Our Community by Uniting Services (FOCUS)Toronto and the Situation Table for Housing-At-Risk (STAR), supporting coordinated interventions for individuals and households experiencing complex and intersecting needs while identifying opportunities to strengthen broader service systems.

Major Responsibilities:

• Oversee a non-unionized management team, managing the day-to-day and weekend operation of all assigned staff, including scheduling, assigning and reviewing work and authorizing and coordinating vacation and lieu time requests. 
• Supervise assigned staff to ensure effective teamwork, high standards of work quality and staff performance, and continuous improvement of service delivery.
• Provides timely and confidential updates on service delivery, trends, response and recovery efforts to senior management and elected officials as needed.
• Develop, implement and continuously improve program frameworks, operating procedures, referral pathways, service standards, escalation processes and other practical tools that support effective community safety and wellbeing interventions.
• Coordinate staff to provide immediate and ongoing support for impacted communities following community safety concerns, including violent incidents (e.g., de-escalating tension, mobilizing partners, facilitating service referrals, and supporting prevention efforts).
• Strategically evaluates current community safety trends to inform and align multi-sector and interdivisional integrated service delivery.
• Manage and support initiatives that build capacity and engage individuals impacted by community safety issues (e.g., violence), priority populations (e.g., youth and other equity-deserving groups), place-based communities, and partner organizations.
• Build and manage multi-sector partnerships with government partners, community organizations, resident leaders, and individuals with lived experience.
• Provide guidance to staff and partners in navigating complex, sensitive and multi-faceted issues requiring coordinated responses across multiple organizations and partners.
• Facilitate collaborative problem-solving among partners where complex situations or systemic issues cross organizational mandates, sectors or service systems.
• Analyze emerging community safety issues and trends, synthesize insights, and provide strategic advice to inform decision-making by internal and external stakeholders.
• Oversee contracts and funding relationships for programs and activities led by service providers and residents, monitoring deliverables to ensure accountability and alignment with intended outcomes.
• Supports the administration and monitoring of assigned budgets.
• Maintain accurate, up-to-date records and databases to support coordination, reporting, protocols, best practices, and accountability.
• Perform other related duties as assigned.

Key Qualifications: 

1. Degree in a relevant field (e.g., Sociology, Criminology, Criminal Justice, Social Work, Community Health Promotion, Public Health, Public Policy) or an approved equivalent combination of education and/or experience.
2. Considerable experience in supervising within a large complex, high-volume, change management environment.  
3. Extensive experience establishing and managing programs and partnerships with community organizations, residents, government, and elected officials to address violence, trauma, vulnerabilities, risk intervention, and/or social inequities.
4. Extensive experience utilizing trauma informed and culturally appropriate practices that respond to community violence, safety and well-being in complex urban environments, with a focus on risk assessment, multi-sector approaches, and community-based solutions.
5. Must possess a valid Ontario “G” Class Driver’s License and have access to a personal vehicle.
6. Highly developed and effective conflict management, interpersonal and communication skills to promote collaboration and teamwork among a broad range of stakeholders. 
7. Ability to exercise discretion, judgment and political acumen in public and human relations, while working with a high degree of autonomy. 
8. Ability to work flexible hours as required by divisional needs, including overtime, shift work, evenings, weekends, and travel to community sites in a timely and efficient manner.
9. Commitment to uphold Toronto Public Service values, including equity, diversity, and respectful workplaces.

Note To Current City of Toronto Employees  

City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.