Administrative Assistant - Intermediate - Calgary, AB - SDAB

Job Title: Administrative Assistant – Intermediate
Location: Calgary, AB
Job Type: Contract
Duration: 6 Months (Possible Extension up to 12 Months)
Pay Rate: CAD $30–$34 per hour

Note: This job doesn't offer any benefits.

Position Overview

We are seeking an Intermediate Administrative Assistant to support appeal hearings, coordinate communications, maintain appeal records, and prepare formal decisions for publication.

Required Qualifications

• High school diploma or GED.

• Relevant post-secondary education in office administration, including a degree, diploma, or certificate.

• 2 years of experience adapting to new business environments, coordinating with business and technical teams, managing stakeholder relationships, and facilitating collaboration.

• 2 years of experience using Microsoft Office applications.

• 2 years of experience troubleshooting problems and working independently and collaboratively in a fast-paced environment.

• 2 years of relevant experience in a similar role.

• 2 years of experience gathering, documenting, and analyzing business data and process requirements.

• 2 years of experience in information governance, records management, or information management.

• 2 years of experience with privacy and security requirements relating to the Access to Information Act (ATIA) and Protection of Privacy Act (POPA).

• 2 years of experience working within the Government of Alberta, 1GX, or a comparable Canadian public-sector ERP environment.

• 2 years of experience working with workers' compensation systems, such as WCB.

Responsibilities

• Prepare and distribute correspondence for Appeals Officers.

• Create document indexes for appeal document packages.

• Coordinate hearing communications and distribute teleconference or video conference information.

• Guide participants on how to attend in-person, telephone, and video hearings.

• Attend and record hearings and troubleshoot technical or procedural issues.

• Support hearing panels and participants, including when distress or emergencies arise.

• Update appeal statuses in ACES and maintain accurate records.

• Format and proofread appeal decisions for accuracy, clarity, and compliance with the approved style guide.

• Communicate with Hearing Chairs regarding suggested changes and apparent errors.

• Prepare final decisions for publication and distribution.