Ecs & Sap Client Delivery Manager - Enterprise Solutions Inc. (Vaughan)

ECS & SAP Client Delivery Manager (CDM)

Remote

Contract

Overview

Summary: You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving setting.

Role

Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases.

Responsibilities

• Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage stakeholders.
• Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements.
• Account Management: Commercial account management and increase of customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent in a business or technology related field (e.g. Computer Science, Business Administration, etc.)
• Excellent presentation and communication skills in English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers.
• Pro-active, problem solving, can-do attitude and customer first mindset.
• Strong engagement management, relationship building and de-escalation skills.
• Good understanding of SAP’s cloud business, especially private cloud offerings.
• Accustomed to work in international environments.
• 2+ years of experience in a customer-facing role in the cloud or IT consulting business.
• Candidate must have ECS experience along with exposure to SAP private cloud offerings (RISE with SAP, S/4HANA Cloud Private Edition, HEC, CAS).

Benefits

Team: ECS is a truly global organization, the CDM teams are working in a hybrid remote/on-site environment so that you find the setup that fits your needs.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.