Branch Manager

Location: Yellowknife, Northwest Territories (On-site)

Language: Strong written and spoken English communication skills required

Background Check Requirement: Yes, a background check is required

About the Opportunity

This is an exciting permanent opportunity to lead a branch within an established Canadian financial services organization focused on responsible and accessible lending solutions. As Branch Manager, youll have ownership of branch performance while creating an environment where customers feel supported and employees are empowered to succeed.

Reporting to the District Manager, youll work closely with your team to grow the business, strengthen customer relationships and build a highly engaged workplace. Your leadership will directly influence profitability, employee development, customer experience and the organizations presence within the Yellowknife community.

Whats In It for You

• Youll join a people-focused organization that invests in its employees through ongoing training, education assistance and leadership development.
• Youll also receive competitive compensation with performance-based incentives.
• Comprehensive health and dental benefits.
• Retirement savings with up to 7% employer matching.
• Generous vacation.
• Six wellness days.
• Parental leave support.
• Employee perks and a paid volunteer day.

Your Responsibilities

• Youll lead overall branch performance, optimizing profitability while identifying opportunities for sustainable business growth.
• Youll develop new business and support customer acquisition across multiple channels while creating a welcoming, high-quality customer experience.
• Youll coach, develop and hold team members accountable for operational, development and customer experience goals.
• Youll build employee engagement, support talent retention and create meaningful individual development plans.
• Youll lead change initiatives, ensuring your team has the information and support needed to adapt successfully.
• Youll ensure branch activities comply with governing regulations, internal policies and confidentiality requirements.
• Youll represent the organization within the Yellowknife community and help build a positive local presence.

Skills and Qualifications

• 35 years of directly related financial services sales experience, preferably within consumer finance, or 35 years of previous management experience.
• College diploma preferred, with a bachelors degree or coursework in business considered an asset.
• Strong leadership and coaching skills with the ability to motivate, develop and engage a team.
• Excellent interpersonal and customer relationship-building skills.
• Strong verbal, written and listening skills, with confidence communicating across all levels.
• Proactive, self-starting approach with sound initiative and accountability.
• Ability to manage multiple priorities and work flexible hours in a fast-paced environment.

Note from the Hiring Manager

Were looking for a leader who can balance people, customers and performance. Someone who enjoys coaching a team, takes ownership of results and is excited to build strong relationships within the Yellowknife community will thrive in this role.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.