Retail Customer Support

Job Responsibility: You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are! As a Customer Care Store Representative, you are the face of Execulink. You maintain excellent interactions, catering to sales and services needs of new and existing customers through the delivery of an AWESOME service experience in every transaction! As a Customer Care Store Representative you will deliver products and services to our customers, keeping in mind the highest quality standards in all that you do. Building long-term relationships with new and existing customers, you make every transaction an experience to remember. Position details:

• Entry level position
• Full time, Permanent opportunity
• Based in our Strathroy sales office
• Regular working hours are Monday to Friday, 8:30am-5:00pm
• Some flexibility is required to work outside normal store hours to support events around the community, as needed

Primary Responsibilities:

• Build strong relationships with customers through the delivery of superior customer service and communication to ensure a positive experience
• Convey clear communication and coordination with other departments as required
• Respond to customer inquiries and requests by assisting walk in customers
• Identify sales opportunities and hand off customers to the Growth Sales Representative
• Provide product and service recommendations for new and existing customers in the absence of the Growth sales Representative
• Enter new customer data and update changes to existing accounts in the corporate database
• Display current marketing material in line with branding guidelines
• Maintain the cleanliness and upkeep of the store ensuring it represents the Execulink brand
• Process account payments (credit cards, visa debit cards) in compliance with PCI guidelines and balance cash daily where accepted
• Perform weekly and month end bank deposits
• Conduct store opening and closing procedures: locks, lights, count float, debit machine etc.
• Administer and manage equipment bags for the Outside Technicians and customer pick-ups, exchanges and returns
• Maintain inventory count and assist with quarterly and annual inventory counts
• Order inventory/stock such as hardware, marketing material, office supplies
• Ship hardware

Education and Qualifications:

• Demonstrate successful customer service experience
• Ability to live our Mission, Vision and Values
• Demonstrate proficiency in a Windows PC environment, combined with demonstrated keyboarding and data entry abilities
• Valid Class G Driver's License and access to reliable transportation
• High school diploma or GED; post-secondary level education is preferred
• Successful candidates are required to complete clear criminal background screening

What We Offer:

• Challenging and rewarding place to work
• Employee discount plan on Execulink Services
• RRSP matching program
• Mileage allowance
• Tuition reimbursement program
• Health and Wellness program

Interested in joining our Execulink Team? Learn more about us below! Visit our company website at Careers | Execulink® Telecom Only those selected for an interview will be contacted. We thank you for your application #INDHP About Us At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work and play. As we grow rapidly, we have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us! When you join Execulink, you're joining a team that's focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Mission, Vision and Values, and are searching for individuals who are excited to contribute and do the same! Execulink Telecom is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Human Resources if you require accommodation. #INDHP