French Automation Tester

We are seeking a
French Automation Tester
with strong experience in
QA Automation
and
Contact Center (CCaaS) Testing. The ideal candidate will be responsible for developing and executing automation test suites, validating customer journeys, and ensuring high-quality delivery across contact center platforms. Experience with
Cyara Velocity
is highly preferred.
Required Skills:
Hands-on experience with Cyara Velocity automation testing.
Strong knowledge of IVR and Contact Center Testing.
Experience with telephony concepts including SIP, routing, queueing, and call transfers.
Expertise in QA methodologies, test management, and defect tracking tools.
Excellent analytical and troubleshooting skills.
French Language Proficiency (Mandatory).
Key Responsibilities:
Develop and execute automated IVR test cases using Cyara Velocity.
Design, develop, and execute automated test scripts and regression suites.
Perform functional, integration, regression, and end-to-end testing.
Validate customer interactions, routing flows, agent handoffs, and contact center functionality.
Analyze test results, troubleshoot issues, and support defect resolution.
Collaborate with cross-functional teams in an Agile environment.
Support SIT, UAT, production validation, and release testing activities.
Preferred Background:
Experience with
IVR Testing
and customer journey validation.
Experience with
Genesys Cloud CX
and
Genesys Architect .
Knowledge of ACD and Skills-Based Routing.
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