Housekeeping Floor Manager - FT- Chelsea Hotel- Toronto

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

PURPOSE

The Housekeeping Floor Manager ensures that guestrooms and surrounding public areas are maintained in accordance with Hotel standards and monitors the work of the Room Attendants and Houseperson.

Principal Responsibilities

• Supervises assigned Room Attendants and Housepersons, carrying out performance appraisals, training and developing staff.
• Ensures that guestrooms are maintained in accordance with Hotel standards and meet Chelsea Key Service Standards.
• Ensures surrounding public areas, fire exit stairs and guest corridors are kept clean. Monitors the work of the Room Attendants and reassigns and rechecks incomplete jobs.
• Inspects VIP rooms and ensures the VIP rooms are cleaned in accordance with Hotel standards and guarantees.
• Checks linen and Room Attendants cart supplies and arranges for delivery of replacement stock.
• Determines order of priority and assigns rush rooms to the Room Attendants. Checks the status of rooms daily, and prepares necessary reports, updates Opera system with Room status, checks any discrepancy, due out requests.
• Ensures staff wears and uses safety protective equipment where necessary and work safely following safety rules and policies.
• Responds to all radio communications during the course of their shift.
• Ensures that inspection forms are completed.
• Ensures that vacant and clean rooms are put in Opera.
• Completes any required report on Accident/Illness.
• Complies with Hotel Safety policies and procedures and ensures colleages follow it.
• Perform other tasks as assigned by management.
• Reports incidents requiring discipline, does follow up.

Key Result Areas

Business

• Comply with all Hotel and Departmental procedures and policies(standard uniform dress code enforced; name tags worn; proper safety,equipment utilized; etc).
• Reports outstanding discrepancies to the Front Office.

Customer Satisfaction

• Communicate with customers in friendly and positive manner, responding to guest’s complaints and making guest appreciation follow-up calls and logs.

Process Improvement/ Productivity

• Assigns special assignments to the Room Attendants such as Housecleaning of guestrooms.

Academic and Working Qualifications

Working Experience

• Minimum 2 years related experience.

Knowledge

• Knowledge of Excel and Word.

Education

• Post Secondary Education required, with previous knowledge of the industry in a supervisory capacity preferred.
• Hospitality Degree/Diploma preferred.

Soft Skills

• Positive attitude, willingness to learn.

Language

• Ability to communicate effectively (written & verbal) in English.

Physical Requirements

• Ability to stand for 8 hours per shift.
• Perform such tasks as: bending, storing, kneeling, carrying, moving and pushing furniture, equipment, and supplies.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: