Suite Attendant, Seasonal PT, Rogers Place

Suite Attendants are responsible for taking customer orders and serving food and beverage according to customer requests. Suite Attendants provide a premium guest service experience by escalating and/or resolving any issues or special requests made by the guests in the suite(s). Essential functions and responsibilities of the position may vary by location based on client requirements and business needs.

Duties And Responsibilities

• Ensures suites are stocked with proper food, beverage, and product before and during event based on IDH standards and suite holders’ orders
• Maintains appearance and cleanliness of suite and food service areas during event
• Replenishes food and beverage product during event upon guests’ requests
• Adheres to all alcohol service policies and safe drinking guidelines including checking guests’ identification
• Maintains knowledge of menu items and all other offerings
• Provides an elevated level of customer service, anticipating guests’ needs
• Breaks down and cleans food service areas and equipment post event; returns equipment to proper storage area
• Inventories product at the end of each event
• Maintains a positive attitude towards guests, customers, co-workers, etc.
• Adheres to Compass safety policies and procedures including proper food safety and sanitation
• Ensures security of company assets
• Other duties and tasks as assigned by manager
• Build relationships with guests
• Adhere to uniform standards and job specific standard operation procedures

Qualifications, Skills And Abilities

• Previous experience as a server, suite attendant, or other related role required
• Demonstrates excellent customer service skills, communication, and interpersonal skills, both written and verbal
• Demonstrates an outgoing personality and has no concerns hosting and creating conversation with guests
• Demonstrates a can-do attitude and is a team player
• Working knowledge of food safety principles and procedures
• Must be able to obtain all Compass and provincial required alcohol service certifications
• Requires constant standing and walking
• Requires frequent lifting of up to 25 lbs.
• Requires occasional lifting of up to 50 lbs.
• Must be available to work flexible hours including evenings, holidays, and weekends

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact View email address on ca.workus.org for further information.