Canadian Enterprise Customer Success Manager

Lead enterprise customer success for Skydio’s Canadian accounts, combining implementation expertise with proactive adoption and expansion management. This remote role is based in British Columbia or Ontario, with travel.As Customer Success Manager, you will own implementation, usage, adoption, retention, and expansion across public sector and commercial customers. You will bridge customers with Sales, Solutions Engineering, Product, and Engineering teams. Your work will help deliver autonomous solutions, build customer loyalty, and shape Canadian customer success strategy.Key Responsibilities:
Manage implementation projects for large enterprise customersBuild scalable onboarding and post-sales success processesDrive adoption, renewals, and expansions across approximately twenty accountsDevelop relationships through engagement, follow-ups, and business reviewsQuantify feedback and brief executives on product roadmap needsRequirements:
Experience supporting public sector or commercial industry customersTrack record implementing and scaling technology programsStrong communication and project management skillsWillingness to travel approximately forty percentAbility to reside in Canada and obtain Advanced Operations certificationBring enterprise implementation, customer engagement, and adoption expertise to Skydio’s growing Canadian autonomous flight business.
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