Service Advisor

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?

Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!

Job Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 34 years, the dealership has a strong presence with many loyal customers. We provide a great working environment with many long-term staff that strive to provide exceptional customer service while having as much fun   as possible! For over 30 years, our family-owned and operated dealership has been committed to providing a safe place for people to find the perfect Toyota for their lifestyle. We offer a competitive compensation package. If this sounds like the right opportunity for you, submit your application today!

Service advisor duties include but are not limited to:

• Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required

• Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Identify and give special attention to repeat repairs

• Ensure all customer requests or points of concern are documented

• Determine warranty coverage and verify repair date, mileage, etc.

• Review service history and provide appropriate recommendations

• Estimate costs and completion times

• Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised

• Resolve minor customer complaints for a win/win outcome

• Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc

• Arrange for alternate transportation as needed and manage loaner vehicles

• Work to improve dealership CSI and general customer satisfaction. Perform follow up CSI calls after service

• This position will be expected to perform other duties as assigned by management.

Qualifications

• Minimum 2 years of experience in an automotive service advisor

• Track record of Sales, CSI and production related KPIs

• Excellent communication, interpersonal, and organizational skills

• Proven ability to work in a fast-paced environment and handle multiple priorities

• Proficient with dealership management software (e.g., CDK, Reynolds & Reynolds)

• Valid Class 5 Driver’s License with a clean driver’s abstract

• High school diploma required; post-secondary education in Automotive or Business is a plus

Additional Information

This is a full time position.