Amazon Connect Developer / Designer

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.Role: Amazon Connect Developer / Designer
Role Summary:
We are looking for an experienced, hands‑on Amazon Connect Developer to join the client Amazon Connect transformation initiative. The candidate should have strong end‑to‑end Amazon Connect implementation experience and be comfortable independently designing, configuring, developing, integrating, testing, and troubleshooting contact‑center solutions.Key Responsibilities:
Design, configure, develop, and maintain end‑to‑end contact‑center solutions using Amazon Connect and AWS services.Build and configure Amazon Connect Contact Flows and IVR journeys.Develop integrations using AWS Lambda and APIs and integrate Amazon Connect with backend/host systems.Support customized agent desktop and customer‑experience capabilities where standard Amazon Connect functionality does not meet business requirements.Participate in end‑to‑end Amazon Connect implementations and migration activities.Troubleshoot technical issues and take end‑to‑end ownership of problems through resolution.Work as a hands‑on engineering contributor within the client’s transformation team and deliver with limited supervision.Required Skills:
Strong hands‑on Amazon Connect implementation experience.Strong experience with Contact Flows, IVR, AWS Lambda, and API integrations.Experience integrating Amazon Connect with other AWS services and enterprise applications.Experience with Amazon Connect migration and production implementations.Knowledge of Amazon Connect capabilities such as Customer Profiles, Tasks, Wisdom/Amazon Q capabilities, and Contact Lens is desirable.AWS Solution Architect/SysOps certification or relevant Amazon Connect accreditation is preferred.Candidate Profile:
The ideal candidate is a strong practitioner rather than a pure architect: someone who can take ownership of a requirement or technical problem, work through the details, and deliver a working solution without depending on escalation for every issue. This ownership mindset was specifically highlighted as important for the requirement.Work Requirements:
Must be able to support Eastern Time Zone working hours/overlap.Resource should be deployable from a client‑approved delivery location.Ability to join the team quickly and contribute immediately is important.Lead AI‑first transformation – Build and scale AI solutions that redefine industriesMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skillsGrow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplaceCommitted to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we buildThrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
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