Estate Operations Director - Confidential (Quebec City)

The Role

We are hiring an operations leader to take full ownership of an international residential portfolio on behalf of a globally prominent principal. You will combine hands‑on property and asset oversight with the leadership skills to build and manage high‑performing teams across multiple locations.

What You Will Own

• People. One consistent service standard, live across every property — teams you lead and develop directly, with full accountability for scheduling, performance, and all employment decisions, run without day‑to‑day direction from the principal.
• Property and Assets. A portfolio that runs without surprises — no asset or service failure reaches the principal — and a standardised House Manual and SOP system built so the next property onboards with zero disruption.
• Vendors and Budgets. A vendor portfolio renegotiated to clear cost‑discipline targets, with single‑point accountability for providers, contracts, and spend.

What You Bring

• A track record of identifying and resolving operational problems before being asked — you see what needs to happen and close it out without waiting for instruction.
• Five or more years in private residential management, luxury hospitality operations, or a comparable high‑service environment.
• Experience leading and developing teams of ten or more.
• Direct accountability for people operations, including scheduling, performance management, and employment decisions.
• Working fluently with AI tools in a professional setting.
• Oversight of multiple properties across more than one country.
• Experience working with or supporting high‑net‑worth principals.
• Track record of building operational systems from scratch.
• Solid vendor management and budget discipline.
• Fluent in English. Additional languages are a plus.

Preferred

• Formal credentials in hospitality or residential management from a recognised institution.
• Experience in onboarding new properties into an established operational framework.
• Familiarity with property automation and smart home technology.