Account Manager (E-Commerce)

We’re a full-service DTC e-commerce growth agency headquartered in Toronto, Canada. We help scale Shopify + WooCommerce brands with $1M–$25M in annual revenue through paid media, email/retention, creative, social, production, and influencer marketing.
Our clients span apparel, wellness, sports, lifestyle, outdoor, and alcohol. Brands we treat like our own.
We’ve doubled our team in the last year and are now building out our Latin America arm, led directly by our founder, who’s based in Mexico.
The roleWe’re hiring an Account Manager to strategically lead 2-4 of our Shopify DTC brand clients. You’ll be the primary point of contact for your clients, the strategic glue across our paid, email, social, creative, and production teams, and the person who turns a client’s goals into real campaigns that move the needle.
You’ll own your accounts end to end, mentor one Junior Account Manager on your pod, and have a clear path into leadership as the agency grows.
A note on EnglishThis role is 100% client-facing with North American brands. Fluent, confident spoken and written English is non-negotiable. If your English isn’t at a level where you’d feel comfortable leading a strategic client call tomorrow, this role isn’t the right fit.
What you’ll own
Own the full client relationship for 2 to 4 Shopify DTC brands. You’re the face of Impulso for those accounts.
Monthly client success calls, where you set the agenda, deliver insights, and drive next-step decisions
Strategic orchestration across our paid, email, social, creative, and production teams
Campaign briefs, channel mix, and budget allocation per client
Brand-level strategy: positioning, seasonal calendar, campaign concepts, creative direction
KPI review across Meta, Google Ads, Klaviyo, and Shopify. Interpret trends and present roadmaps to clients.
Mentoring a junior account manager on your pod
Proactively surfacing upsell and expansion opportunities. We call it “bringing the offence.”
What you bring
Fluent, confident English, both spoken and written. This is a requirement.
3 to 5+ years in e-commerce, either brand side or agency side.
Strong grasp of digital marketing fundamentals across paid media, email, social, creative, and analytics
Comfort working inside Klaviyo, Shopify, Asana, Airtable, and Slack (or equivalents)
AI-fluent. Our team runs on Claude and other LLMs daily.
Able to own cross-functional projects end to end: brief, schedule, deliver, measure, iterate
Able to work 9-5 EST, our team is Toronto-based, so your day should overlap heavily with ours
Nice to have
Previous experience in a fast-moving digital agency
Hands-on DTC experience with Shopify brands
Experience managing international clients
What we offer
Competitive USD-based compensation ($3,000 - $4,000 monthly depending on experience)
Fully remote, based in Mexico
Direct ownership of high-growth DTC brands across North America
A clear growth path. The agency doubled last year, and senior strategy and leadership seats are opening.
A culture built on momentum, ownership, and AI-forward thinking
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