District Manager

At Chatters, beauty is more than what we do, it's how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style.

We're looking for a District Manager to lead our Lower Mainland, British Columbia district. This is an exciting opportunity for an experienced multi-site leader who is passionate about developing people, driving business performance, and creating exceptional experiences for both customers and salon teams.

What You'll Do

• Lead, coach, and inspire Store Managers across your district to achieve exceptional business results while creating an engaging and inclusive team culture.
• Drive sales growth, operational excellence, and profitability across multiple salon locations.
• Deliver a consistent and elevated customer experience by ensuring every location lives the Chatters brand and service standards.
• Partner with Store Managers to recruit, develop, retain, and succession plan high-performing teams.
• Analyze business performance, identify opportunities, and implement strategic action plans to achieve district goals.
• Monitor key performance indicators including sales, labour, inventory, shrink, and profitability, taking proactive action when needed.
• Champion change initiatives and ensure operational consistency across all locations.
• Build strong partnerships with cross-functional teams to support business objectives.
• Travel throughout your district, providing in-store coaching, leadership, and support while fostering strong relationships with your teams.
• Lead with accountability while creating an environment where people feel valued, supported, and inspired to grow.

Who You Are

You're a people-first leader who believes great business results come from developing great people.

You align with our corporate values:

Start with the Power of You: You lead with confidence, accountability, and integrity. You inspire trust through your actions and take ownership of developing high-performing leaders.

Every Interaction Matters: You understand that every conversation, with clients, Store Managers, and support partners is an opportunity to build relationships and strengthen our culture.

Make It Memorable: You celebrate success, recognize achievements, and create experiences that inspire loyalty from both customers and employees.

More Than Just Beauty: You believe beauty is about confidence, connection, and creating positive experiences in every salon.

Commit to Grow and Learn: You're passionate about coaching others, embracing change, and continuously improving both yourself and your teams.

What You Bring

• 3–5 years of multi-site leadership experience, preferably within retail, beauty, or another multi-unit service environment.
• Proven success leading high-performing teams while delivering sales growth and operational excellence.
• Strong business acumen with experience managing financial performance, budgets, labour, and profitability.
• Demonstrated ability to coach, mentor, and develop leaders while building strong succession pipelines.
• Excellent communication, organizational, and relationship-building skills.
• Experience leading change initiatives and adapting quickly within a fast-paced environment.
• Strong analytical and problem-solving abilities with a proactive, solution-focused mindset.
• Comfortable using business systems, reporting tools, and Microsoft Office applications.
• Willingness to travel throughout British Columbia as needed to support your district, which includes locations across the Lower Mainland, Nanaimo, Courtenay, and Kamloops, with flexibility to work evenings and weekends as business needs require.

What We Offer

• Competitive salary
• Performance-based incentives
• Product and salon service discounts
• Medical and dental benefits
• Employer RRSP contributions
• Paid travel
• FREE in-salon, regional, and national education opportunities
• Opportunities to learn, grow, and advance your leadership career

Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability—visible or invisible, temporary or permanent—can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.