Senior Project Manager

Company Profile
Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service.Job Description
The Senior Project Manager leads Enterprise Project Delivery end-to-end. Working from the Statement of Work, the role manages iterative SDLC cycles with the customer through to warranty close, owning scope, schedule, change control, customer relationship and Ocuco margin. The role is also accountable for internal projects that require delivery oversight: capturing the business case, tracking progress against goals, and supporting ROI / value-realization feasibility throughout. Where complexity is bounded, a Senior Project Manager may lead a small Enterprise Program in lieu of a Program Manager. Reporting to the PMO Director, this role is based in Ocuco’s Burnaby office and operates on a hybrid working model, with three days per week in the office.Key Responsibilities
1. Enterprise Project Delivery (SOW to Warranty)
Build and run the project plan across all SDLC phases, including discovery, design, build, test, release, and warrantyManage iterative cycles with the customer, keeping them continuously close to delivered incrementsOwn the customer relationship through the entire engagement;
reset expectations honestly when scope or schedule shiftsManage the warranty handover so the customer is set up for steady-state success without surprises2. Scope, Change Control & Commercial Discipline
Maintain the SOW baseline;
proactively manage scope changesRun the change-control process;
produce full impact analyses (commercial, schedule, risk) before customer agreementBalance customer outcomes with sound commercial managementCoordinate with Sales and Commercial on change orders and scoping for follow-on work3. Internal Project Delivery & Value Realization
Support the business case for internal initiatives: cost, benefit, payback, key assumptions, and keep it live as facts change with ProductTrack progress against goals;
surface when ROI feasibility is degrading and adjustReport outcomes back to sponsors, not just outputs — was the change worth doing?4. Risk, Issues & Stakeholders
Own the risk register at project level, including commercial, customer-relationship and SDLC risksDrive issue resolution across customer and internal teams;
manage customer expectations clearly when scope or schedule is at riskAlign Product, Engineering, QA, Architecture and Operations around the plan;
broker compromises thatprotect customer outcomes and Ocuco margin simultaneously5. Governance & Reporting
Design and run project governance, including steering cadence, decision forums, status reporting, calibrated to project sizeEstablish the project-level Communication Plan: sponsors, customer counterparts, internal functions, cadence and formatMentor Project Managers in adjacent pods;
bring practices and lessons across podsWhat Good Looks Like
Customer relationships remain strong during challenging phases of deliveryProject margin is protected;
change requests are fair and predictable, not contentiousInternal projects ship outcomes, not just outputs;
sponsors get a benefitsreport at closeoutTough customer conversations are handled with appropriate autonomy and escalation judgmentProject plan reflects reality;
iterations are tight and customer engagement is healthyRequired Skills & Experience
5+ years delivering software / digital projects, including ownership of customer SOW commitmentsPMP / PRINCE2 / Agile certificationDemonstrated experience managing scope, change control and commercial aspects of project deliveryStrong customer-facing communication skills, including engagement with senior stakeholders and sponsorsComfortable building business cases, modelling cost/benefit and tracking realizationExperience across the full SDLC including warranty phasesWorking knowledge of agile, hybrid and waterfall delivery with the judgement to apply the most appropriate approachStrong organisational, communication, and interpersonal skillsDemonstrable curiosity about AI-assisted software delivery and its impact on planning, estimation, QA, documentation, release management and team workflowsComfortable using AI tools to improve productivity, reporting, risk tracking and stakeholder communicationAbility to use evidence and delivery metrics to assess the impact of AI adoption on quality, predictability and throughputUnderstanding of how AI-assisted delivery may impact project economics, estimation, change control and customer expectations, with the ability to manage those implications responsiblyStrong problem-solving and management capabilitiesExperience working with senior stakeholders and cross-functional teamsExcellent verbal and written EnglishConfidence and experience in customer-facing interactionsProficiency with MS Office tools, including MS Project, Excel, PowerPoint, and WordWillingness to travelExperience delivering e-Commerce and omnichannel software projects would be advantageous, particularly solutions supporting both in-store users and end-customer/patient digital experiences
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