Legal Operations Head Service Delivery
Martin Pooley Associates
Lead legal service delivery through operational discipline, capacity planning, and AI adoption across a respected law group’s practices.This experienced Head of Operations role requires 5+ years in similar positions. You will transform delivery across legal practices by managing throughput, turnaround times, backlogs, service levels, and capacity utilization. The position combines commercial judgment with hands-on leadership and measurable improvement.Key Responsibilities:
Own end-to-end legal service delivery performanceLead Practice Leads and Managing AttorneysManage delivery costs, productivity, and contribution marginBuild automation and AI adoption roadmapsTranslate forecasts into capacity and hiring plansRequirements:
5-12 years of operations experience3+ years leading high-volume service delivery teamsExperience managing teams of 20-50+ peopleHands-on budget, capacity, and unit economics managementProven AI and automation adoption experienceShape efficient legal operations through service leadership, commercial management, process redesign, and measurable technology outcomes.
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Own end-to-end legal service delivery performanceLead Practice Leads and Managing AttorneysManage delivery costs, productivity, and contribution marginBuild automation and AI adoption roadmapsTranslate forecasts into capacity and hiring plansRequirements:
5-12 years of operations experience3+ years leading high-volume service delivery teamsExperience managing teams of 20-50+ peopleHands-on budget, capacity, and unit economics managementProven AI and automation adoption experienceShape efficient legal operations through service leadership, commercial management, process redesign, and measurable technology outcomes.
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Vacancy posted 1 hour ago
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