Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Care Representative (Leduc)

$33.6 - $38.21 per hour
Full-time

Apex Utilities Inc.

Job Responsibility:

Job Posting: Customer Care Representative - Leduc Job Category: Corporate Services & Stakeholder Relations Requisition Number: 6-25 Application Deadline: Until a suitable candidate is found. Wages: $33.60 - $38.21 per hour

Apex Utilities Inc. is a provincially regulated natural gas distribution utility delivering safe, reliable, clean, and affordable natural gas service to over 82,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Supporting Albertans since 1954, Apex operates over 21,000 km of natural gas pipelines and over 600 pressure and regulating stations through a network of 16 district offices. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

What You Will Do:

In this full-time unionized position of Customer Care Representative , you will play an essential role within our Corporate Services & Stakeholder Relations. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities will include, but are not limited to:

  • Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;
  • Generating and dispatching appropriate service orders to field personnel;
  • Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;
  • Receiving and processing natural gas emergency call from customers and/or emergency services;
  • Maintaining working relationships with Settlement, Band and Reserve administration;
  • Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;
  • Providing after hours on call coverage between October 31 and April 15.

What You Will Bring:

Required qualifications:

  • Business related Certificate from a recognized post-secondary institution;
  • Minimum of two years' experience in a call center/telephone customer service environment; and
  • Specific call center agent or customer service training.

Preferred skills and qualifications:

  • Strong keyboarding skills;
  • Excellent spoken and written communication skills; and
  • Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies.

If you meet most but not all qualifications, you are still encouraged to apply.

What We Will Provide:

Apex Utilities Inc. is committed to your professional development and your overall health and safety. When you join our team, here is what you can expect:

  • Competitive compensation with incentive program.
  • Comprehensive health, dental, prescription, and vision benefits.
  • Retirement & savings plans.
  • Insurance coverage for Life, LTD, and AD&D.
  • Employee Assistance Program for legal, financial, and health-related support.
  • Generous leave policies, including vacation, flex, and volunteer day for work-life balance.
  • A flexible work model tailored to the requirements of both office and field staff.
  • A safety-centric culture.

Inclusive Workplace:

At Apex Utilities Inc. , we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.

Ready to Join Us?

If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume and cover letter in confidence through our career page at Careers - Apex Utilities. We look forward to receiving your application!

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Care Representative (Leduc) in Leduc, AB vacancy
  • $16 per hour

     ...Energy Sales Representative – Kognitive Sales Solutions  Kognitive Sales...  ...this role, you will engage with customers in retail store locations and...  ...needs. ~ Understand each customer’s unique needs and recommend...  ...energy retailers. ~ Career growth opportunities for advancement... 
    Suggested
    Long term contract
    Permanent employment
    Full time
    Part time
    Flexible hours

    Kognitive Sales Solutions

    Leduc, AB
    1 day ago
  •  ...Managed Companies!   Journeyman Heavy Duty Technician/Mechanic Leduc, AB Reports to: Operations Manager Department: Projects...  ...nature—quick to adapt and deeply invested in your development Care & Commitment: From top-tier benefits (including $3,000 annually for... 
    Suggested
    Full time
    Apprenticeship
    Flexible hours

    Kbl Environmental

    Leduc, AB
    1 day ago
  •  ...Requirements Part time Security Guard Leduc AB Please be advised that we need two...  ...Job Description Provide exceptional customer service and assistance and sustain effective...  ...a Safer and Friendlier Place because we CARE ! The Paladin Difference starts with our... 
    Suggested
    Full time
    Part time
    Immediate start
    Shift work
    Leduc, AB
    17 days ago
  • $18 per hour

     ...Overview Fountain Tire Leduc an established automotive repair shop is looking for a...  ...Your duties will include: Transporting customers within the Leduc area Moving fleet vehicles...  ...to be considered A friendly and customer-focused attitude is essential Previous... 
    Suggested
    Hourly pay
    Full time
    Part time
    Local area
    Shift work

    Fountain Tire

    Leduc, AB
    a month ago
  •  ...contacted. ABOUT US Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success. We Power the Industry that Powers the World Throughout every region in the world and across every... 
    Suggested
    Full time
    Worldwide

    NOV

    Leduc, AB
    23 days ago
  • $19.58 per hour

     ...Tire as a Front Counter Sales Representative - Sales and Service Representative and help customers with their automotive products...  ...exceptional experiences. If you enjoy customer service and sales work that...  ...role is based in our Leduc, AB store.    Key Highlights... 
    Hourly pay
    Permanent employment
    Full time
    Part time
    Internship
    Monday to friday
    Shift work

    Kal Tire

    Leduc, AB
    1 day ago
  •  ...absence Create and distribute shipping documents. System confirm the completion of international shipments and file to Canada Customs audit standards. System confirm the completion of local shipments and purchase order receipts and file to NOV Canada ULC standards... 
    Full time
    Local area

    NOV

    Leduc, AB
    1 day ago
  • $20 - $40 per hour

    Join Our Summer FC Coaching Team! From July to August, and Inspire the Next Generation! Grassroots Soccer Coach: Join our mission to ignite a passion for soccer in young players! Role & Responsibilities: Deliver engaging soccer sessions to children aged 3-8, focusing...
    Hourly pay
    Part time
    Summer work
    Seasonal work
    Flexible hours
    Shift work
    Afternoon shift

    Summer FC

    Leduc, AB
    more than 2 months ago
  •  ...indigo.ca email address. Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles... 
    Long term contract
    Full time
    Home office
    Shift work
    Afternoon shift
    Early shift

    Indigo Books Llc

    Leduc, AB
    1 day ago
  •  ...Royal LePage is committed to helping you launch your real estate career by providing the industry-leading training, lead generation and...  ...generate more leads through search and social.  An AI-empowered Customer Relationship Management (CRM) platform to work your leads and... 
    Full time
    Internship
    Local area

    Royal LePage Real Estate

    Leduc, AB
    4 days ago
  • $20 - $21 per hour

     ...Maintain a safe and healthy environment in the home Organize, activities such as games and outings for children Supervise and care for children Take children to and from school and to appointments Tend to emotional well-being of children Help children with... 

    Navneet Sihota

    Leduc, AB
    3 days ago
  • $850 per week

     ...influence real products, services, and customer experiences. Role Overview: We are...  ...including anyone looking for customer service representative or customer service agent roles, to take...  ...Ability to read instructions carefully and provide honest, detailed feedback... 
    Full time
    Temporary work
    Part time
    Casual work
    Immediate start
    Remote work
    Flexible hours

    AFG Inc

    Leduc, AB
    more than 2 months ago
  •  ...branches throughout western Canada. We service customers in a variety of industries: Marine,...  ...equipment throughout the country. Our Leduc branch is currently searching for a Service...  ...covers Health, paramedical, dental and vision care) ~ Group Insurance (Life, AD&D, STD and... 
    Hourly pay
    Permanent employment
    Full time
    Monday to friday

    Norcan Fluid Power

    Leduc, AB
    more than 2 months ago
  •  ...Superintendent to join our team in our Leduc location!   Western operates contract...  ...rental services to support a broad range of customer needs. Across all operations, the...  ...relationships with field personnel, client representatives, and leadership teams. The HSE Superintendent... 
    Contract work
    Work at office
    Immediate start
    Remote work

    Drilling Services

    Leduc, AB
    a month ago
  •  ...Dredging & Dewatering – Site Supervisor Leduc, AB/Western Canada Reports to:...  ...communication skills to work effectively with customers, suppliers, subcontractors, and consultants...  ...and deeply invested in your development. Care & Commitment: From top-tier benefits (including... 
    Permanent employment
    Full time
    For contractors
    For subcontractor
    Work at office
    Immediate start
    Flexible hours

    Kbl Environmental

    Leduc, AB
    1 day ago
  •  ...Managed Companies!    Position: Trucking Dispatcher Location: Leduc   Reports to: Logistics Operations Manager   Department:...  ...nature—quick to adapt and deeply invested in your development   Care & Commitment: From top-tier benefits (including $3,000 annually for... 
    Full time
    Flexible hours

    Kbl Environmental

    Leduc, AB
    1 day ago
  •  ...can achieve sales goals by creating great customer/employee experiences, and can maintain a visually...  ...advice on product selection, usage, care, and maintenance. · Consistently meet or...  ...people and products you  love! Store Location: Premium Outlet Mall - Leduc, Alberta... 
    Hourly pay
    Part time

    Mind Games

    Leduc, AB
    16 hours ago
  • $24 - $26 per hour

     ...Description This is an onsite role in Leduc, Alberta   Address: 3904 82 Ave Are...  ...a courteous and safety-focused Chandos representative when on the road or at job sites....  ...program  including health, dental, and vision care RRSP matching program  to aid and prepare... 
    Hourly pay
    Long term contract
    Full time
    Internship

    Chandos

    Leduc, AB
    21 days ago
  •  ...Apprentice RV Service Technician Leduc, AB | Full-Time | Regular Start a rewarding career in the skilled trades with Canada's largest RV dealer. If you enjoy...  ...this role is assisting in delivering exceptional customer service through quality repairs and maintenance on... 
    Full time
    Apprenticeship
    Manual labor

    Fraserway Rv

    Leduc, AB
    1 day ago
  •  ...standards, and corporate requirements. This position is based at our Leduc manufacturing facilities and follows a night shift schedule....  ...to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing... 
    Full time
    For contractors
    Work at office
    Local area
    Night shift

    Forum Energy Technologies

    Leduc, AB
    1 day ago
  •  ...delivering an exceptional service to our customers • Join our Field Service team Our Oilfield...  ...Submersible Pumps (ESP) Based out of our Leduc, AB facility. You are to assists in...  ...activities Comprehensive private medical care options Safety net of life insurance and... 
    Worldwide

    Baker Hughes

    Leduc, AB
    2 days ago
  • $16 per hour

     ...Opportunity: Join our Team at Tommy Gun's Leduc! Tommy Gun’s is on the hunt for dynamic...  ...culture Opportunities for growth and career advancement Enjoy a staff discount on our...  ...to Thrive with Us:  Exceptional Customer Service Skills - can you go above and beyond... 
    Hourly pay
    Part time
    Flexible hours
    Weekend work
    Afternoon shift
    Weekday work

    Tommy Gun's Original Barbershop

    Leduc, AB
    16 days ago
  •  ...We are looking for a Chemical Blending Operator located in Leduc, AB . If you are a dedicated Production Operator with a proven track...  ...production schedules in order to meet internal and external customer requirements. What's in it For You : A flexible, independent... 
    Full time
    Monday to friday
    Flexible hours

    Schlumberger

    Leduc, AB
    5 days ago
  • $18 per hour

     ...Join our Team at Tommy Gun's Leduc and receive a $1,000 SIGNING BONUS...  ...doesn’t stop with our customers—we want you to love where you...  ...individuals with: Exceptional Customer Service Skills - can you go above...  ...Education Opportunities for Career Advancement Learn more... 
    Full time
    Part time
    Apprenticeship
    Relocation package
    Flexible hours
    Shift work

    Tommy Gun's Original Barbershop

    Leduc, AB
    8 days ago
  •  ...ABOUT THIS CAREER OPPORTUNITY Black & McDonald's Alberta Utilities...  ...and scope clarifications - Represent the company at industry, client...  ...to the learnings of others) Customer Focus (understands the needs and...  ...currently based in‑office in Leduc, AB. Please note the office is... 
    Long term contract
    Full time
    For contractors
    For subcontractor
    Work at office
    Relocation

    Black & McDonald Limited

    Leduc, AB
    3 days ago
  •  ...We strive to anticipate your next level and we are prepared for it! King Business Solutions is a bookkeeping firm home raised in Leduc, serving all of Canada.    Job Tasks and Responsibilities Work on client files, using Hubdoc / QBO / Xero / QuickBooks Desktop... 
    Full time
    Work at office

    King Business Solutions

    Leduc, AB
    1 day ago
  •  ...Apprentice Heavy Duty Technician/Mechanic Leduc, AB Reports to: Operations Manager...  ...KBL offer’s the right candidate:   Career opportunities – we are a growing company!...  ...package including all the basics plus Health Care Spending Account, Wellness Account and matching... 
    Full time
    Apprenticeship
    Flexible hours
    Weekend work

    Kbl Environmental

    Leduc, AB
    1 day ago
  •  ...Year Apprentice Heavy Duty Technician/Mechanic Work Location: Leduc, AB Reports to:  Operations Manager Department: Logistics...  ...values alive — ensuring that as we scale, we continue to lead with care, connection, and community.   What You'll Do Services on equipment... 
    Full time
    Apprenticeship
    Flexible hours

    Kbl Environmental

    Leduc, AB
    1 day ago
  • $19.32 per hour

     ...countless examples of individuals who began their career as Security Professionals and today hold...  ...Security Guard at Distribution Centre In Leduc, Alberta.  Location: Leduc,Alberta...  ...company assets. Provide professional customer service and assistance to employees, visitors... 
    Hourly pay
    Full time
    For contractors
    Monday to friday
    Flexible hours
    Shift work
    Night shift
    Afternoon shift

    Allied Universal

    Leduc, AB
    8 hours ago
  •  ...We strive to anticipate your next level and we are prepared for it! King Business Solutions is a bookkeeping firm home raised in Leduc, serving all of Canada.  The Payroll Specialist provides payroll solutions to clients, under the supervision of the Managing Partner... 
    Full time

    King Business Solutions Llc

    Leduc, AB
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Care Representative (Leduc). Be the first to apply!