Servicenow Itom Enterprise Architect

Lead ServiceNow ITOM architecture for Tata Consultancy Services, connecting event management, service health, and enterprise operations across integrated technology environments. Apply strong architectural judgment.This ServiceNow Architect role centers on enterprise service operations and scalable platform design. Use knowledge of ITOM, Discovery, Service Mapping, CMDB, and service topology. Collaborate with operations, SRE, infrastructure, application, security, and enterprise architecture teams. Guide designs toward approved ServiceNow practices and platform governance.Key Responsibilities:
Translate operational requirements into high-level solution designsDefine scalable, secure, available, and maintainable architecture standardsReview technical implementations against ServiceNow best practicesIdentify technology risks, dependencies, and data-quality issuesMaintain architecture documents and reusable design patternsRequirements:
Deep experience with ServiceNow ITOM and enterprise service operationsKnowledge of service topology, relationships, and service-aware monitoringExperience integrating monitoring, cloud, network, and application platformsUnderstanding of ITSM Incident, Problem, Change, and Major Incident processesExperience defining ServiceNow governance, security, and platform architectureUse ServiceNow ITOM, CMDB, governance, and integration expertise to support resilient enterprise operational architecture at TCS.
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