Disability Claims Case Manager

Support disability claims remotely across Canada as a Case Manager using health knowledge, critical thinking, and compassionate communication. Help guide recovery journeys.

Manulife is seeking professionals for disability case management across Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability claims. You will evaluate contractual, medical, and vocational barriers, coordinate with plan members and treatment providers, and communicate benefit-related decisions. The work requires empathy, emotional intelligence, resiliency, and sound judgment.

Key Responsibilities:

• Proactively manage assigned disability caseloads and service-level requirements
• Respond promptly to daily emails and telephone calls
• Evaluate medical and vocational barriers affecting disability claims
• Build relationships with plan sponsors, members, and treatment providers
• Write analytical letters explaining pertinent benefit information

Requirements:

• College or university healthcare education is an asset
• Knowledge of disability management or group benefits is beneficial
• Comfort handling incoming and outgoing calls
• Excellent organizational and prioritization abilities
• Bilingual English and French proficiency required in Québec

Bring analytical reasoning, emotional intelligence, and disability claims knowledge to Manulife’s remote Case Manager work.