Ivr Contact Center Engineer
Apptoza Inc.
Design IVR and Contact Center applications using Genesys, Cisco, Amazon Connect, NICE, Avaya, or Nuance platforms. Support cloud and telephony solutions.This engineer leads application design, development, implementation, and support for IVR and Contact Center environments. The work involves contact flow design, call routing, self-service solutions, and speech recognition. It also connects CTI, APIs, web services, and backend systems.Key Responsibilities:
Lead IVR and Contact Center application designDevelop and implement Contact Center applicationsSupport IVR platforms and telephony technologiesDesign contact flows and call routing solutionsIntegrate CTI, APIs, and backend systemsRequirements:
Strong experience with IVR and Contact Center platformsExperience with cloud-based Contact Center solutionsKnowledge of APIs, web services, and integrationsFamiliarity with Agile and Scrum methodologiesStrong project and stakeholder management skillsApply IVR engineering, contact flow design, integration, and leadership expertise across Contact Center application initiatives.
#J-18808-Ljbffr
Lead IVR and Contact Center application designDevelop and implement Contact Center applicationsSupport IVR platforms and telephony technologiesDesign contact flows and call routing solutionsIntegrate CTI, APIs, and backend systemsRequirements:
Strong experience with IVR and Contact Center platformsExperience with cloud-based Contact Center solutionsKnowledge of APIs, web services, and integrationsFamiliarity with Agile and Scrum methodologiesStrong project and stakeholder management skillsApply IVR engineering, contact flow design, integration, and leadership expertise across Contact Center application initiatives.
#J-18808-Ljbffr
Vacancy posted 2 hours ago
Similar jobs that could be interesting for youBased on the Ivr Contact Center Engineer in Winnipeg, MB vacancy
- Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self...Suggested
Apptoza Inc.
Winnipeg, MB2 hours ago $109.4k - $150.48k per year
Position Summary… This role exists to protect and restore customer trust by providing senior leadership and end-to-end accountability for Walmart Canada’s Customer Escalations function. The role elevates service recovery and resolution capabilities, develops a high-performing...Suggested- Build Google Cloud Contact Center AI solutions through call-flow configuration, CRM integrations,... ...Miratech is seeking a Senior Google CCAIP Engineer with production cloud contact center... ...customersRequirements: Five-plus years building cloud IVR and call-flow solutionsTwo-plus years...Suggested
Miratech
Winnipeg, MB2 hours ago - ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role...SuggestedFull time
- Configure Google CCAI Platform solutions using DTMF IVR, call flows, and routing logic in a remote work... ...transformation globally.As a Senior Google CCAIP Engineer, you will build, configure, and test customer contact center solutions. The work includes IVR menus, queues, routing...SuggestedRemote work
Miratech Group
Winnipeg, MB2 hours ago - Lead AWS cloud engineering for Amazon Connect contact centers, applying CloudFormation, AWS CLI, and security practices across production environments.This senior engineer designs, builds, and supports AWS cloud environments for contact center solutions. The work includes Amazon...
Rubicon Path
Winnipeg, MB2 hours ago $110k - $120k per year
...position is between C$ 110, 000 to C$ 120,000The Job: Product Owner, Contact Center Pod The Product Owner, Contact Center Pod is responsible... ...degree in business, Information Technology, Computer Science, Engineering, or a related discipline.Certified Scrum Product Owner (CSPO),...Long term contractTemporary workWork at officeImmediate startRemote workMomentum Financial Services Group
Winnipeg, MB2 hours ago- ...Operations to lead monitoring, optimization and governance of AI-enabled capabilities within the Virtual Connect contact centre, including Amazon Connect analytics and IVR. You will work with product, technology, analytics and risk to deliver measurable business value and ensure...
BMO
Winnipeg, MB2 hours ago $170k - $225k per year
Director of Product-AI & Contact CenterCONTACT CENTER TECHNOLOGY EXPERIENCE IS A CORE REQUIREMENT FOR THIS ROLE. Candidates must have demonstrated... ...investments and measurable outcomes. Partner with engineering, architecture, UX, analytics, operations, and executive stakeholders...Long term contractFull timeTemporary workDirect hireWork at officeLocal areaRemote workRelocation packageVaco LLC
Winnipeg, MB2 hours ago- Wyse Meter Solutions Inc. is seeking a Manager, Digital Contact Centre to lead design, integration, and optimization of virtual agents, chatbots, and self-serve IVR across the contact centre. You will own the digital transformation roadmap to reduce live-agent effort while protecting...
Wyse Meter Solutions Inc.
Winnipeg, MB2 hours ago - Lead contact center product strategy and AI modernization remotely across the United States, with deep enterprise technology experience required... ...AI, automation, and virtual assistant adoptionPartner with engineering, architecture, UX, analytics, and operationsRequirements:...Remote work
Vaco LLC
Winnipeg, MB2 hours ago - Turn customer journeys into prioritized Agile delivery as Momentum Financial Services Group’s Product Owner for the Contact Center Pod. Hybrid work is available.This Product Owner shapes product strategy, backlog decisions, and measurable outcomes across Momentum’s contact center...
Momentum Financial Services Group
Winnipeg, MB2 hours ago - Miratech is seeking a Service Transition Analyst, Contact Centre, to define the target operating model and transition for a Canadian bank's cloud migration across 39 lines of business. You will join the Service Transition Lead, interview legacy teams, and produce artifacts...
Miratech Group
Winnipeg, MB2 hours ago - ...understand WFM principles and excel in fostering collaboration and innovation. The role includes coaching staff, enhancing processes, and leading reporting efforts across contact centers. A competitive compensation package and comprehensive benefits are offered. #J-18808-Ljbffr
Aviso
Winnipeg, MB2 hours ago $91.9k - $126.39k per year
Position SummaryThis role will focus on improving the quality, consistency and efficiency of Canada Customer Care by turning customer interactions and operational performance into actionable improvements. The role provides independent visibility into service quality and operational...Walmart Canada
Winnipeg, MB2 hours ago- Korn Ferry seeks an Assistant Vice President to lead a cross-border transformation of contact center operations, blending workforce management, quality, and analytics. The role shapes an AI-enabled operating model to improve capacity, performance, and customer outcomes. The...
Korn Ferry
Winnipeg, MB2 hours ago - Miratech is seeking a Senior Google CCAIP Engineer to design, configure, and validate customer contact center solutions on Google’s CCAI platform. You will implement DTMF IVR menus, call flows, queue configurations, and routing logic while ensuring thorough testing and clear...Remote work
Miratech
Winnipeg, MB2 hours ago - ...Miratech in Canada is seeking a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's CCAI Platform. The role focuses... ...and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing...
Miratech
Winnipeg, MB2 hours ago - ..., 2026Business Unit: Downstream and RenewablesExperience Level: Experienced ProfessionalsJob Description Shell is seeking for Contact Engineer - Hydroconversion to join its team in Scotford.The Contact Engineer (CE) provides process engineering support to the 24x7 Production...Full timeTemporary work
Shell
Winnipeg, MB2 hours ago - What’s The Role Shell is seeking for Contact Engineer – Hydroconversion to join its team in Scotford. The Contact Engineer (CE) provides process engineering support to the 24x7 Production organization to ensure excellence in Process Safety, Reliability, Margin/Energy Optimization...Full timeTemporary work
Shell
Winnipeg, MB2 hours ago - Miratech is seeking a Senior Google CCAIP Engineer to design, configure, and test customer contact center solutions on Google's CCAI Platform. You will implement DTMF IVR menus, call routing, prompts, and integrations with CRM systems, ensuring accurate testing, documentation...Remote work
Miratech Group
Winnipeg, MB2 hours ago $115k - $144k per year
...create transformative experiences and human-centered solutions for a better world. Role... ...AreWe are seeking a CCAIP Integration and IVR Developer to architect, build, and maintain... ...seamless integrations between our Google Contact Center AI Platform (CCAIP), IVR flows, and...Full timeTemporary workPart timeWork at officeUST
Winnipeg, MB2 hours ago- ...Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto... ...pagination, rate limits, and asynchronous jobs Explain trade-offs to engineers and business stakeholders Requirements: Deep Kimball facts...
$102.2k - $152.2k per year
...diversité des points de vue?ADP is hiring a Manager, Technical HCM Contact Centre We are looking for an experienced people-focused... ...centre experience to lead a high performing team of experts who are centered on client’s success and operational excellence.Ready to...Daily paidMinimum wageLong term contractTemporary workApprenticeshipWork at officeLocal areaWorldwideADP
Winnipeg, MB2 hours ago$17.7 per hour
...focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers, etc. What's in it for you? Hourly wage of $ 17.70 We will invest in you, covering the costs of continuing education through...Hourly payPermanent employmentCasual workWork at officeShift workNight shift- Lead mechanical and structural engineering for SLB data center infrastructure solutions, managing complex hyperscale facility components and multidisciplinary teams.As Project Engineering Manager, you will own engineering activities across product lines, orders, and client...
SLB
Winnipeg, MB2 hours ago $90k - $140k per year
...team of over 50,000 planners, designers, engineers, scientists, digital innovators, program... ...Engineer to join our growing Canadian Data Center practice. This role will support the... ...Responsibilities Design electrical systems for data centers and mission-critical facilities,...For contractorsWork at officeLocal areaWorldwideRelocationFlexible hoursAECOM
Winnipeg, MB2 hours ago- Join AECOM as an Electrical Engineer focusing on data centers. This hybrid role supports the design and delivery of critical infrastructure across North America. AECOM is expanding its Canadian Data Center practice, looking for a professional committed to developing resilient...
AECOM
Winnipeg, MB2 hours ago $145k - $195k per year
...team of over 50,000 planners, designers, engineers, scientists, digital innovators, program... ...Engineering Lead to join our growing Canadian Data Center team.This individual will lead the... ...as the primary mechanical engineering contact for clients and project stakeholders.Develop...Work at officeLocal areaRemote workWorldwideRelocation packageFlexible hoursAECOM
Winnipeg, MB2 hours ago- Join AECOM as a Lead Mechanical Engineer for our Data Center team, focusing on delivering cutting-edge solutions in mechanical design... ...• Lead mechanical engineering for hyperscale data centers • Serve as primary technical contact for clients • Design HVAC and plumbing systems...Remote work
AECOM
Winnipeg, MB2 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Ivr Contact Center Engineer. Be the first to apply!
Related searches
- solid waste engineer Winnipeg, MB
- voip engineer Winnipeg, MB
- resident engineer Winnipeg, MB
- ingenieur Winnipeg, MB
- certification engineer Winnipeg, MB
- failure analysis engineer Winnipeg, MB
- engineering summer student Winnipeg, MB
- graduate engineer Winnipeg, MB
- junior engineer Winnipeg, MB
- forklift engineer Winnipeg, MB