Senior Manager Operational Resilience

Lead Operational Resilience at Manulife in a hybrid Toronto role, applying risk judgment and strong communication across enterprise stakeholders.Reporting to the Director, Operational Resilience, this senior manager supports Manulife’s global ORRM second-line team. The work spans Operational Resilience, Business Continuity, Incident Management and Crisis Management. You will strengthen frameworks, challenge risks, and support consistent practices across complex operations.Key Responsibilities:
Develop Operational Resilience policies, standards, methodologies and supporting toolsProvide second-line oversight and challenge of resilience activitiesDevelop dashboards, indicators and insights for risk escalationDeliver practical guidance, education and resilience trainingMonitor regulations, industry practices and emerging risksRequirements:
Eight-plus years in resilience, continuity, operational or technology riskUniversity degree or equivalent professional experienceKnowledge of resilience, continuity and operational risk frameworksExperience developing risk policies, indicators and supporting toolsStrong analytical, communication, collaboration and influence skillsApply sound risk judgment and resilience expertise to strengthen Manulife’s enterprise framework, reporting, oversight and continuous improvement.
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