Security Communications Call Centre (SOCC)

Job Responsibility:

Footprints is seeking an experienced and energetic administrative and operational professional to join our Head Office Team in a Security Operations and Communications Centre (SOCC) position.

What We Offer:

Competitive salary.

Health Spending Account

A great vacation offering.

Being part of a management team that understands work/life balance

• Must be flexible with all shift's Mornings ,Evenings weekends, and holidays
• After Hours on-call support for staff on occasion
• Ability to lead and work in a team environment during high-pressure situations
• Strong leadership abilities
• Working in a fast-paced, dynamic environment, the right candidate will be able to think critically, act quickly, and prioritize effectively in this highly administrative role
• Strong analytical, prioritizing, interpersonal, and problem-solving skills
• Excellent computer skills and the ability to multitask are required for this position
• Working independently in a demanding environment while maintaining a calm disposition
• Excellent customer service skills
• Perform and monitor dispatch duties; excellent phone communication, scheduling employees, taking short-notice service requests, responding to questions, and initiating appropriate responses to requests
• Complete a variety of complex and detail-oriented administrative tasks in support operations
• Prepare, maintain, and distribute various reports both internally and externally
• Maintain accurate and organized electronic file systems and operational equipment inventories
• Complete data entry in a timely and accurate manner

• Follow-up with and act as a liaison with various individuals, both internally and externally, at all levels of the organization with the highest level of customer service
• Ability to maintain the confidentiality of all company information, procedures, and investigations
• Other duties as assigned

Required Qualifications and Skills

• Minimum of 3-5 years experience in dispatching
• The ability to learn new things
• Excellent computer skills including proficiency with MS Office suite
• Security knowledge preferred
• A team player with a positive attitude and willingness to jump in and assist
• Ability to be productive and efficient with limited supervision
• Ability to work with precision and accuracy while demonstrating attention to detail
• Strong organizational and planning skills in an office environment with fluctuating volumes and demands
• Ability to mitigate problems and find creative solutions
• Strong and effective communication skills, both verbally and in writing
• Ability to work well under pressure in a fast-paced, dynamic environment
• Excellent time management skills and ability to multitask while prioritizing work
• Valid BC Driver's License
• Ability to safely perform the physical elements of the position, which includes lifting (<10 KG), bending, crouching, and reaching
• A Criminal Record Check is required

What Footprints Offers

• Competitive compensation commensurate with education and experience
• Comprehensive benefits package
• Ongoing training and career development
• We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience
• A fun and engaging work environment
• An ever-evolving industry

Footprints Security is an equal opportunity employer and promotes an inclusive environment. We celebrate diversity and welcome applications from candidates of all backgrounds.