Clinic Manager

Clinic Manager — Previvo (Winnipeg)

Previvo is Winnipeg's data-driven longevity clinic, located on Provencher Blvd. Our brand is built on a commitment to the highest quality of care delivered in a friendly, beautiful, and professional atmosphere, and our team includes physicians, nurses, injectors, dietitians, health coaches, technicians, and patient care staff working together around our 7 Pillars of Longevity framework.

Previvo is in an exciting phase of active transformation — evolving from a traditional clinic model toward recurring revenue, memberships, and structured longevity programs. We're looking for a manager who wants to build and grow, not maintain the status quo.

We are currently seeking an energetic and highly organized Clinic Manager to join our team. As the Clinic Manager, you will be responsible for overseeing the day-to-day operations of the clinic, ensuring our patients receive the highest quality of care and service. This is a hands-on, working manager role: you will be on the floor daily, including covering the front desk, and the person who thrives here is someone who loves managing many moving parts at once.

Responsibilities

• Oversee the day-to-day operations of the clinic from open to close
• Supervise and support the clinical and front-of-house teams (physicians, nurses, injectors, dietitians, health coaches, technicians, and patient care coordinators) to provide safe, quality care to patients
• Provide leadership, guidance, training, and support to staff
• Hold every team member and contractor accountable to their KPIs and deliverables, tracking performance and following up to ensure commitments are met
• Manage team schedules, assignments, coverage, and tasks
• Work the front desk daily alongside the patient care coordinator, delivering exceptional service to patients and ensuring their needs are met and exceeded
• Monitor budgets, supplies, resources, and other administrative duties
• Optimize and oversee the inventory management process and ensure all supplies are available and well-stocked
• Assist in the selection, evaluation, and development of the team, including onboarding new team members
• Support recruitment and HR functions, including job postings, cold outreach, interview coordination, employment documentation, and contract administration
• Enforce clinic policies and procedures and ensure patient and staff safety
• Manage conflict and patient complaints to resolution
• Act as liaison for representatives of medical devices, instruments, products, and supplies
• Ensure all medical protocols and procedures are being followed and maintained
• Maintain accurate records of patient information in the practice management system
• Maintain accurate, organized, and up-to-date records of all compensation data — commissions, hours, salaries, and bonuses — submitted on time with zero errors
• Maintain accurate and current pricing for all products and services across all clinic systems
• Manage the financial and administrative aspects of clinic operations, including budgeting, cost control, and reporting against clinic KPIs
• Organize and coordinate educational opportunities and staff events
• Manage the CRM lead pipeline daily — ensuring every lead is followed up, tracked, and moved through the patient journey
• Actively participate in discovery sessions and patient conversion, including working with and refining consultation scripts
• Produce a weekly clinic scorecard covering leads, bookings, conversion rate, and recurring revenue, and run scorecard reviews with each team member and contractor
• Work closely with the leadership team to develop and implement new strategies for the clinic's growth and success
• Collaborate with the marketing and growth team

Qualifications

• A degree or diploma in Business Administration, Healthcare Management, or a related field is an asset
• A minimum of 3+ years of experience in a managerial or senior coordinator role in a medical clinic, med spa, dental practice, or similar healthcare setting — required
• Hands-on experience with a practice management system (Jane App, Accuro, or similar) and clinic front desk operations
• Experience with a CRM or lead management platform — comfortable managing pipelines, follow-ups, and conversion tracking
• Familiarity with provider scheduling, commission structures, and patient booking workflows
• Strong leadership skills and the ability to motivate and manage a team effectively
• Excellent communication skills, both verbal and written
• Exceptional organizational skills and attention to detail
• Ability to work in a fast-paced environment and manage multiple priorities — this is the heart of the role
• Proven ability to work independently and as part of a team
• A problem-solver who finds solutions with existing resources before asking for more

At Previvo, we are committed to providing the highest level of care and service to our patients. If you are highly motivated with a passion for healthcare and longevity medicine, and if you love being part of a hardworking, talented team, we would love to hear from you.

Compensation: $60,000 – $75,000 per year + quarterly performance bonus, based on experience

Benefits Include (following successful completion of the probationary period) :

• Extended health benefits
• Employee treatment perks
• Defined growth path toward a General Manager role
• Great team atmosphere

Job Types: Permanent, Full-time

Ability to commute/relocate

• Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: In person — 154 Provencher Blvd, Winnipeg, MB

To apply: send your résumé and a cover letter to ***email_hidden*** . In your cover letter, tell us:

• Why this role and why Previvo
• Your experience managing clinic operations and teams, and the results you delivered
• A specific problem you solved in a clinic without adding headcount — and what it saved or earned
• Applications without a cover letter will not be considered.