Gestionnaire Transformation Centre Client
Export Development Canada
Transformez les services au client d’EDC grâce au numérique, à l’automatisation et à une gestion opérationnelle fondée sur les données.Ce poste de gestionnaire dirige une équipe bilingue qui soutient clients et partenaires dans plusieurs besoins de service. Vous façonnerez un modèle optimisé par l’intervention humaine. Vous favoriserez le libre-service, le routage intelligent et la résolution dès le premier contact.Responsabilités clés :
Conduire la transformation du modèle de service axé sur le numériqueNormaliser les processus et éliminer les causes profondes d’inefficacitéRenforcer contrôles, qualité et continuité des activitésDiriger le changement et coordonner les fonctionsRéaliser les plans d’affaires et engagements liés aux indicateurs clésExigences :
Sept ans d’expérience progressive dans un centre à fort volumeExpérience de projets de transformation de centres d’appels ou bancairesCapacité à utiliser les données pour améliorer productivité et efficacitéLeadership du changement, communication et influence interfonctionnelleDiplôme en commerce, finance, économie ou domaine connexeVotre leadership du changement et votre maîtrise du numérique soutiendront la prochaine évolution des services au client d’EDC.
#J-18808-Ljbffr
Conduire la transformation du modèle de service axé sur le numériqueNormaliser les processus et éliminer les causes profondes d’inefficacitéRenforcer contrôles, qualité et continuité des activitésDiriger le changement et coordonner les fonctionsRéaliser les plans d’affaires et engagements liés aux indicateurs clésExigences :
Sept ans d’expérience progressive dans un centre à fort volumeExpérience de projets de transformation de centres d’appels ou bancairesCapacité à utiliser les données pour améliorer productivité et efficacitéLeadership du changement, communication et influence interfonctionnelleDiplôme en commerce, finance, économie ou domaine connexeVotre leadership du changement et votre maîtrise du numérique soutiendront la prochaine évolution des services au client d’EDC.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Gestionnaire Transformation Centre Client in Winnipeg, MB vacancy
- ...have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're... ...the world. Job Description: The role of the Financial Centre Administrator (FCA) is pivotal to the smooth and efficient operation...SuggestedHourly payWork at officeFlexible hours
- ...connecting people with water and energy. This role is a remote role based in the USA or Canada and reports to the Vice President, Transformation Office. Do not miss the opportunity to join a diverse group of people‑centric professionals, thought leaders, and rapid thinkers—entrepreneurs...TransformationFor contractorsWork at officeRemote work
$90k - $175k per year
...services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living... ...that help organizations navigate complex business and technology transformations, drive adoption and achieve sustainable business and human...TransformationLong term contractPermanent employmentFlexible hoursShift work- MPI recherche un vice-président finances pour diriger les activités financières du secteur des technologies et télécommunications. Vous assurerez une vision claire de la performance financière et piloterez l’évolution internationale de la fonction Comptabilité et finances. ...Transformation
- ...passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you... ...their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a...SuggestedHourly payBank staffFlexible hoursAfternoon shift
$21.13 per hour
...Answer inquiries and provide information to customers Receive payments Answer clients' inquiries and provide information Answer electronic enquiries Type of experience ~ Call centre Screening questions Are you currently a student? Do you have experience...Permanent employmentFull timeDay shiftAltis
Winnipeg, MB19 days ago$50.64k - $101.28k per year
Job Responsibility: ROLE AND RESPONSIBILITIES The Client Manager is responsible for developing and expanding the company's customers. With his consultative approach and his great listening skills, he knows how to offer business solutions and personalized service programs....- ...Job Description What is the opportunity? As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships...Flexible hours
- ...prévisions. Elle collabore avec les acheteurs, les courtiers, le marchandisage et les équipes internes pour exécuter les engagements clients. Responsabilités principales: Élaborer les plans d'affaires annuels des comptes nationaux et régionaux Diriger les négociations...
- ...votre expertise en crédit et en gestion du cycle de vie des produits. Le poste est rattaché au groupe Solutions clientèle. Comme gestionnaire principal, vous définissez des stratégies de vente et de marketing pour les produits bancaires. Vous analysez les marchés, les prix...
- ...Sign-on Bonus available!!!! Get to Know Us: Redwood Dental Centre has been proudly serving the Winnipeg community for over 45 years. Our practice offers a complete range of dental services, including general dentistry, orthodontic treatment, implants, teeth whitening,...Relocation packageFlexible hours
- ...Get to Know Us: Located near the University of Manitoba, Southwood Dental Centre has proudly served South West Winnipeg for many years. We offer a full range of services, including cosmetic dentistry, sleep apnea treatment, mouth guards, restorations, and children's dental...Flexible hours
- ...support our people, patients, their families, and our communities. Humble and approachable, we achieve more together. Reception - Client Care Receptionist Do not miss out on this unique opportunity to join a fun and dynamic team! VetStrategy is an equal opportunity employer...
$18 - $22 per hour
...Produce informational materials to increase awareness of services available Act as spokesperson for an organization Advise clients on advertising or sales promotion strategies Answer written and oral inquiries Assist in the preparation of brochures, reports,...Permanent employmentFull timePart timeWork at officeRemote work$17.2 - $21.5 per hour
...Canada. Applicants must be available to work a variety of 8 hour shifts as our Call Centre operates 24 hours per day, 365 days per year. Your contribution to the team includes: Respond to client inquiries in a professional and timely manner Troubleshoot client issues and...Hourly payFull timeWork at officeShift work- ...Get to Know Us: Join Our Team at Fort Garry Dental Centre! At Fort Garry Dental Centre, we are more than just a dental office—we are a team dedicated to providing top-quality patient care in a welcoming and supportive environment. As a mercury-amalgam-free practice, we...Work at officeMonday to fridayFlexible hoursAfternoon shift
- ...Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks, and Kimball modeling in hybrid Toronto work. The Senior Data Architect will turn complex telephony and quality requirements into auditable data solutions. You will design ingestion...
$16.4 - $18 per hour
Education: Expérience: Education No degree, certificate or diploma Work setting Urban area Business sector Private sector Public sector Telecommunications company Computer and technology knowledge ~ Internet Work conditions and physical capabilities...Permanent employmentFlexible hoursShift workWeekend workDay shiftEarly shiftTelesolutions
Winnipeg, MB2 days ago- ...Sign-on bonus available!!! Get to Know Us: Redwood Dental Centre has been proudly serving the Winnipeg community for over 45 years. Our practice offers a complete range of dental services, including general dentistry, orthodontic treatment, implants, teeth whitening, oral...Relocation packageMonday to fridayFlexible hoursAfternoon shift
- ...Requisition ID: 413137 Position Number: 20029477 Posting End Date: October 28, 2026 City: Winnipeg Employer: Riverview Health Centre Site: Riverview Health Centre Department / Unit: 2W Respiratory Chronic Care Job Stream: Clinical Union: CUPE...Long term contractImmediate startShift workNight shift
- ...your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell. Be at the centre of helping customers find the right devices, technologies and plans for their connectivity needs at home...Hourly payFull timeTemporary workPart timeSeasonal workWork from homeFlexible hoursAfternoon shiftWeekday work
- ...relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make...Bank staffRemote work2 days per week
$53.9k - $89.8k per year
...Permanent Full Time - Join our Institutional Investment Solutions team as an Sr Client Support Consultant, Client Support, where you'll play a key role in delivering exceptional service to pension plans, institutional investors, consultants, and internal stakeholders. In...Permanent employmentFull timePart timeInternshipWork at officeFlexible hours$43.3k - $56.7k per year
...holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients. TD Private Investment Advice offers clients the chance to create one-on-one relationship with a dedicated and professional Investment...Full timeWork from home$45k - $54k per year
...million invoices and more than 28 million activations, and are used by more than 370,000 telecom retail professionals across almost 1,000 clients. iQmetrix is a privately held software-as-a-service (SaaS) company with employees in Canada, the U.S., India, and Europe. For more...Permanent employmentFull timeContract workTemporary workWork at officeRemote workMonday to fridayFlexible hoursAfternoon shift- ...Come Talk Tech With Us UW Management is looking for a friendly, curious Client Representative to join our growing team in Winnipeg, MB. This entry-level role is a great fit if you love a good conversation, enjoy figuring out what makes products tick, and get a kick out of...Full timeShift work
- ...Opportunity Overview: Fort Garry Dental Centre is seeking an Associate Dentist to join its established Winnipeg practice on Pembina Highway. This opportunity offers a loyal patient base, supportive team culture, and a well-organized clinic environment with strong long-term...Long term contractPart timeImmediate startFlexible hours
$20 per hour
...there are roles ready to cultivate your skills and take you to the next level. Job Description: FULL TIME DRIVER – WINNIPEG NORTH CENTRE UPS is currently looking for Full Time Courier Driver (Delivery Driver) to work based from our Winnipeg North Centre. _...Hourly payWeekly payFull timeMonday to fridayShift work$16.4 - $18 per hour
Durée de l'emploi: Permanent Langue de travail: Anglais Education: Aucun certificat, diplôme ou grade Expérience: Pas d'expérience (formation offerte) Milieu de travail Milieu urbain Secteur entrepreneurial Secteur privé Secteur public Compagnie de services...Permanent employmentFlexible hoursWeekend workDay shiftTelesolutions
Winnipeg, MB2 days ago- ...Associate Dentist – Cor-Dent Dental Centre (Winnipeg, MB) Established Patient Base | Supportive Team | Growth Opportunity Opportunity Overview Cor-Dent Dental Centre is seeking an Associate Dentist to join our long-standing, community-focused practice in Winnipeg. With...Long term contractPart timeImmediate startFlexible hours2 days per week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Gestionnaire Transformation Centre Client. Be the first to apply!
Related searches
- responsable département service client Winnipeg, MB
- operations manager - administrative services Winnipeg, MB
- directeur de service Winnipeg, MB
- social media manager no experience Winnipeg, MB
- contact centre operations manager Winnipeg, MB
- directeur service à la clientèle Winnipeg, MB
- gérant de service Winnipeg, MB
- responsable services généraux Winnipeg, MB
- coordonnateur de service Winnipeg, MB
- director experience design Winnipeg, MB