Release of Information Clerk, Full Time

JOIN US IN MAKING EXCELLENT CARE PERSONAL!
At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we're on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference? We are on the lookout for individuals driven by purpose, eager to make a substantial impact on the lives of our patients, their families, and our dedicated staff.

THE OPPORTUNITY

The Release of Information Clerk manages all requests for release of information in the Health Records department. This consists of receiving requests confirming or facilitating completion of consent forms, logging the requests in the Meditech Correspondence Module and fulfilling the requests plus assisting patients with my health care patient portal. This role will also assist with chart completion adding deficiencies and reviewing discharge charts for scanning and indexing.

The position contains a significant component of staying up to date with the Privacy Legislation and assisting Georgian Bay General Hospital in staff education.

Key responsibilities include:

• Process and fulfill requests for information or diagnostic imaging from patients, physicians, lawyers, insurance companies, and other stakeholders
• Ensure compliance with PHIPA and organizational policies
• Log and track requests in Meditech and meet established turnaround timelines
• Provide statistical reporting related to ROI turnaround indicators
• Participate in privacy initiatives, committee work, and staff education
• Collaborate with internal departments and represent Health Records when required
• Perform chart analysis and identify deficiencies for physician completion
• Assist with scanning, indexing, and chart completion processes
• Maintain strict confidentiality and uphold patient safety standards

QUALIFICATIONS & EXPERIENCE

Minimum Requirements:

• Grade 12 or equivalent
• Graduate of a Health Information Management (HIM) or Medical Office Administration diploma program
• Minimum two (2) years’ experience in a similar role, preferably in a hospital setting

The ideal candidate will possess the following key competencies:

• Demonstrated experience with release of information processes and privacy legislation (Personal Health Information and Privacy Act - PHIPA)
• Customer service experience in a healthcare/hospital environment and expertise in dealing with different customer personalities
• Computer proficiency including data entry and Microsoft Office suite of applications
• Excellent interpersonal, communication, and organizational skills
• Ability to prioritize workload and work independently with minimal supervision in a fast-paced environment
• Physically and emotionally capable of performing position responsibilities
• Facilitation skills and adept at working effectively as a member of a team
• Demonstrates good problem-solving skills
• Experience with scanning and indexing health records
• Strong understanding of chart analysis and deficiency management
• Demonstrated satisfactory work performance and attendance record

ASSETS

• Bilingual - English and French
• Active membership with Canadian Health Information Management Association (CHIMA)
• Experience with Meditech Expanse EHR/HIS

HEALTH, SAFETY & WELLNESS
Your wellness is a top priority to us at GBGH. We offer Interest-Free Wellness Loans, Wellness Breaks on your unit, and support from the Joint Health and Safety Committee and the Wellness Committee.

HOURS OF WORK
Full Time. Must be available to work shifts including days, evenings, nights, weekends and holidays. Shifts and hours may change according to departmental requirements and as per the CUPE collective agreement.

COMPENSATION
When you choose to be a part of GBGH, you are choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

• Hourly rate of pay is $25.57-$28.31, plus two weeks vacation.
• Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans
• Education Fund Opportunities, Career Development and Education Sessions
• Access to Employee and Family Assistance Program.
• The successful applicant will be compensated for their time in the interview (up to 1 hour).

THE HOSPITAL
Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as an anchor of our vibrant community.

With an annual budget of approximately $90 million, a robust staff of over 800 professionals, and a network of over 150 professional staff, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 40,000 sq ft expansion off our emergency department to offer comprehensive mental health services and planning for a new state-of-the-art hospital facility at our current site. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

HOW TO APPLY
If you're ready to embark on a remarkable career journey with GBGH, apply now. Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. 

We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.