Aerospace Customer Account Manager

Lead aerospace customer relationships for De Havilland while managing parts orders, service issues, and accounts across a global aftermarket network.The Customer Service Manager serves as De Havilland’s primary liaison for airlines, lessors, MROs, and brokers. This customer-facing role combines account management, order processing, issue resolution, and growth support. Flexible working hours are required for a 24/7/365 operation.Key Responsibilities:
Manage a portfolio exceeding eighty aerospace customersProcess quotes, orders, returns, exchanges, repairs, and backordersCoordinate deliveries and resolve invoice, quality, and service issuesLead provisioning, repair events, transitions, and performance reviewsAnalyze customer data and prepare executive presentation materialsRequirements:
Bachelor’s degree in business, marketing, communications, or related fieldFive or more years in customer service, sales, or account managementTwo or more years in the aerospace industryExperience with ERP and CRM systemsStrong communication, judgment, organization, and conflict resolution skillsApply aerospace account management, customer communication, and order coordination expertise to De Havilland’s aftermarket customers.
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