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Mid-Market Customer Success Manager

Riverside

Winnipeg, MB
Guide Mid-Market customers with strategic customer success expertise from Toronto, working remotely during Eastern time zone business hours. Drive adoption, retention, and growth.As Riverside’s Mid-Market Customer Success Manager, you will manage a high-volume SaaS account portfolio. You will act as a strategic partner, trusted advisor, and customer voice. The work includes onboarding, adoption, renewals, expansion, and cross-functional collaboration with Product and Marketing.Key Responsibilities:
Manage a portfolio of Mid-Market customersLead regular business reviews and high-impact conversationsDrive platform adoption and enable customer success at scaleIdentify renewal and expansion opportunitiesCollaborate with Product and Marketing on customer insightsRequirements:
At least three years in SaaS customer success or supportExperience managing a high velocity of accountsStrong English verbal and written communication skillsStrong analytical and problem-solving skillsAbility to prioritize multiple tasks and deadlinesBring SaaS customer success, strategic guidance, and relationship-building skills to Riverside’s Mid-Market customers from Toronto.
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Vacancy posted 1 hour ago
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