Campus Services Assistant

Job Responsibility: Position Information Position Number S00366 Position Title Campus Services Assistant Division/Portfolio Community Engagement & Careers Department/Program Campus Support, Penticton Location Penticton Other Flexible Work Options Your Opportunity Under the general supervision of the Campus Administrator, the position provides exceptional client service to the general public, applicants, prospective and current students and other stakeholders. With a comprehensive knowledge of Okanagan College program requirements, academic support services, student policies and regulations, this position responds to inquiries about Okanagan College programs and services; provides registration services for all Okanagan College programs; maintains and updates student records in accordance with Okanagan College policies and procedures; provides cashier services; and provides clerical and administrative support to campus administration, Continuing Studies, and Student Services. Functions and Duties 1. Interacts with clients and provides general information on Okanagan College either by telephone, electronically or face-to-face 2. Responds promptly and accurately to inquiries, concerns and requests about programs, applications, registration and services, including direction of requests and unresolved issues to designated resources 3. Makes appropriate referrals to the internal college community, external partners and agencies as required 4. Encourages applicants and students to be responsible for realizing their own education and career options 5. Assesses documentation to verify students meet and maintain eligibility for registration in their courses and removes students from courses if they are ineligible (lack of pre-requisite, non-payment etc). 6. Assists students through the process of registration of course sections and provides detailed policy and registration information 7. Advises applicants and students of general entrance requirements 8. Verifies and updates details of student academic records in the current student information system (Banner), as well as all student legacy systems (grades, withdrawals, other standings, creates course sections in Banner in accordance with data standards) 9. Produces, prints, and distributes official Okanagan College documents and reports such as class lists, student course schedules, attendance summaries, course materials, final grade sheets, T2202A tax forms and verification of enrolments 10. Provides student account services including accepting and processing payments (applicant fees, course fees, transcript requests, account adjustments (ie. refunds), parking passes, fitness room passes, internal and external room rentals, and other fees) 11. Completes and audits cashier sessions and prepares bank deposits 12. Liaises with various internal and external stakeholders such as Financial Services for scholarships, bursaries, returned cheques, and third party sponsorships, Financial Aid and Awards for student loans and funding 13. Provides a variety of administrative, office, and support services for the regional dean's office, program areas and student services areas including scheduling student appointments for Education Advising, Accessibility Services and Counselling, processing student evaluations, monitoring equipment and supplies, typing, photocopying, proofreading, barcoding, scanning, filing, sorting and distributing mail, coordinating courier services, maintaining departmental forms, updating SALTO cards, processing internal and external room rentals, etc. 14. Process continuing studies instructor contracts and expense claims, arrange for parking, keys, codes, and network and email 15. Process payment vouchers, journal entry transfers, invoices, honoraria, requests to purchase, and other related financial documents 16. Provides a variety of public relations and marketing services for the regional dean's office including assisting with marketing activities related to maximizing student enrolment (information gathering from stakeholders), assessing publications and websites for accuracy and continuity as well as assist in the creation and delivery of marketing materials as appropriate, and coordinating events 17. Assists in the coordination of a variety of students student tests including the supervision of internal and external testing (accommodated exams, entrance tests, exam invigilation) 18. May be responsible for operating a multi-line switchboard 19. Provides backup of all front office positions as assigned 20. Performs other duties as assigned Education and Experience Completion of Grade 12 or equivalent plus up to and including one year post-secondary training. Over one year and up to and including two years related experience. Skills and Abilities

• Superior customer service and interpersonal skills
• Effective conflict resolution skills and ability to resolve sensitive issues
• Exceptional listening and professional communication skills, focused on tact and diplomacy
• Excellent computer skills with proficiency using Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Working knowledge and experience with student record systems, including the ability to generate and analyze complex database reports
• Aptitude for learning and working with new systems and software
• Effective problem analysis and problem solving skills

Preferred Qualifications Desired Start Date 05/26/2025 Position End Date (if temporary) Schedule Annual Salary/Hourly Rate $47,411 to $54,127 Appointment Type Support - Regular Full-time Special Instructions to Applicants Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of candidates. Employee Group Support Posting Detail Information Competition Number C003073 Posting Open Date 05/06/2025 Posting Closing Date 05/16/2025 Open Until Filled No Inclusion Statement Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, View email address on ca.edajobs.com.