Employee Health Intake & Triage Specialist

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Overview Of Role

The Employee Health Intake & Triage Specialist is the first point of contact for Employee Health, supporting employees and leaders through the intake and administration of occupational and non-occupational health cases.

This role is responsible for triaging incoming requests, maintaining confidential case files, coordinating disability-related documentation, and ensuring accurate and timely case administration. Working closely with Employee Health Advisors and Return-to-Work Specialists, the successful candidate delivers exceptional service while supporting compliance, operational excellence, and continuous improvement.

Key Deliverables / Responsibilities Include

• Serve as the first point of contact for Employee Health by managing departmental inboxes, phone inquiries, and incoming communications.
• Review, prioritize, and triage incoming disability and Employee Health requests, ensuring timely assignment and follow-up.
• Create, maintain, and update confidential electronic case files, ensuring complete and accurate documentation.
• Process incoming and outgoing correspondence, medical documentation, and employee records while maintaining confidentiality.
• Administer lower-complexity occupational and non-occupational disability cases and escalate complex matters as appropriate.
• Prepare and submit required documentation supporting salary continuation, disability administration, Workers' Compensation, premium waivers, and related reporting.
• Coordinate medical assessments, functional abilities forms, fitness-for-duty evaluations, and reimbursement processes.
• Crosstrain with the Return-to-Work Specialist to support modified work plans and transitional return-to-work programs.
• Build collaborative relationships with employees, leaders, healthcare providers, insurers, and internal stakeholders to deliver exceptional customer service.
• Contribute to process improvements and Employee Health projects while supporting operational excellence.
• Occasionally provide guidance and support to new team members.

Experience And Qualifications

• Bachelor’s degree in human resources, Business Administration, Health Administration, Occupational Health, or a related discipline, or an equivalent combination of education and experience.
• Minimum of 2 years’ experience in disability management, employee health, occupational health, human resources, benefits administration, or related field.
• Exceptional organizational and administrative skills with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.
• Strong technology aptitude with experience learning and navigating multiple software platforms and case management systems; Cority experience is considered an asset.
• Excellent customer service, communication, and relationship-building skills with the ability to handle sensitive and confidential information with professionalism.
• Strong analytical and problem-solving skills with the ability to assess situations, prioritize work, and navigate multiple systems simultaneously.
• Demonstrated adaptability and a continuous improvement mindset.
• Experience in supporting disability management, Workers' Compensation, salary continuance, or return-to-work programs is considered an asset.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we’re a great fit? Apply now!

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.