Patient Services Specialist

Our F Yidoctors Kootenay Optometry - Castlegar and FYI Doctors Trail clinics are looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.This position is a full-time role until September 2026, working 30-40 hours per week. Our clinic is open Monday to Friday.What You’ll DoGreet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via emailPerform pre-testing to support comprehensive eye careCoordinate appointments, prepare prescription printouts, and manage billing and paymentsManage eyewear pick-ups and perform minor repairs and adjustments on eyewearDeliver exceptional customer service ensuring a positive patient experienceSupport clinic operations by performing additional duties as required What You BringPrevious retail experience is considered an assetAbility to multi-task and thrive in a fast-paced environmentProficiency with technology and computers, including MS Office SuiteExcellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiencesA collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively How You'll BenefitCompetitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)Comprehensive benefits package featuring exceptional optical coverageRapid and ongoing growth, providing a consistently challenging and rewarding environmentA workplace culture that fosters collaboration and teamworkContinuous training and development opportunities to support your career growth Why You Should Join UsFYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $19.62 to $19.96 hourly, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth.