Client Service Specialist - October 2026 - Moncton, NB - Tangerine

Requisition ID : 270041

At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work.

Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment.

Let’s shape the future of banking together!

About The Role

Being a brand ambassador within our call centre environment means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.

Is this role right for you? In this role you will:

Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment

Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.

Educate Clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.

Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

Hiring & Training Details

Please note this position is in office in Moncton, New Brunswick.

Position Start Date: October 2026

Position Status: Full-time (37.5 hours), shift-based work

Work Shift Details

Available to attend training in person, in full for a total for 11 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

Skills

Do you have the skills that will enable you to succeed in this role?  We'd love to work with you if you have:

Strong oral and written communication skills

High curiosity to help meet clients’ needs and build solutions

Passion for providing an exceptional client experience

Strong problem solving and conflict resolution capabilities

Ability to learn and adapt quickly to contact centre technology

Strong time management and organizational skills

Experience in retail, sales or other customer service environment is an asset

What's in it for you?

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!

You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.

You belong here, we are equal and un-complicated. Bring your true self to work.

You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

• Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Location(s): Canada : New Brunswick : Moncton

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.