Senior It Service Delivery Manager
Capgemini
Lead end-to-end IT service delivery at Capgemini through stakeholder management, operational excellence, and global team leadership across projects and accounts.This experienced Service Delivery Manager oversees multiple projects and client engagements within an IT services environment. The work combines ITIL service management, resource planning, risk management, and client governance. Strong communication, negotiation, and leadership abilities support reliable delivery and customer satisfaction.Key Responsibilities:
Manage end-to-end service delivery across assigned accountsEnsure adherence to SLAs, KPIs, and contractual commitmentsLead governance meetings and service reviewsManage resource planning, allocation, and utilizationTrack project revenue, margins, and profitabilityRequirements:
Eight years in IT services, consulting, or managed servicesThree years in Service Delivery ManagementStrong understanding of ITIL processes and frameworksExperience managing multiple projects and client engagementsBachelor’s degree in engineering, technology, computer science, or related fieldBring ITIL expertise, stakeholder leadership, and service delivery experience to Capgemini’s multi-account operations.
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Manage end-to-end service delivery across assigned accountsEnsure adherence to SLAs, KPIs, and contractual commitmentsLead governance meetings and service reviewsManage resource planning, allocation, and utilizationTrack project revenue, margins, and profitabilityRequirements:
Eight years in IT services, consulting, or managed servicesThree years in Service Delivery ManagementStrong understanding of ITIL processes and frameworksExperience managing multiple projects and client engagementsBachelor’s degree in engineering, technology, computer science, or related fieldBring ITIL expertise, stakeholder leadership, and service delivery experience to Capgemini’s multi-account operations.
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