Senior Manager, Communications & Community Engagement

• Develop and implement communications and community engagement strategies aligned with organizational priorities
• Advise and directly support the CEO and Executive Leadership Team on communications
• Lead communications for announcements, events, media opportunities, advocacy initiatives, and stakeholder engagement activities
• Manage day-to-day communications requests, events, media activities, issues management, and marketing initiatives
• Build relationships with diverse communities, partners, funders, stakeholders, media, and community influencers
• Support advocacy through stakeholder engagement, public awareness campaigns, and community consultations
• Develop government relations and public affairs communications strategies
• Prepare briefing notes, speeches, correspondence, presentations, key messages, and stakeholder materials
• Monitor policy, political, and sector developments affecting the organization
• Coordinate executive participation in government announcements, consultations, and public forums
• Lead media relations, reputation management, and issues communications in consultation with the CEO
• Develop media materials including news releases, advisories, speaking notes, backgrounders, and opinion pieces
• Oversee and contribute to digital content, publications, reports, marketing materials, videos, social media, and executive communications
• Lead storytelling, audience engagement, analytics, and performance improvement strategies
• Provide staff training on brand, accessibility, communications, and marketing standards
• Lead employee communications supporting engagement, culture, alignment, and change management
• Manage internal communication channels and editorial planning
• Lead, mentor, and develop team members
• Manage work plans, budget inputs, vendors, consultants, project resources, and production timelines
• Establish and monitor performance measures for communications and engagement initiatives

Requirements

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, Public Affairs, Community Development, or related discipline
• Minimum 8 years of progressively responsible experience in strategic communications, public affairs, community engagement, media relations, stakeholder relations, or related fields
• Minimum 3 to 5 years of leadership experience managing staff, consultants, vendors, and complex projects
• Experience developing and executing integrated communications and engagement strategies
• Experience with direct production of materials, event delivery, and stakeholder initiatives
• Experience working with government, community organizations, media, funders, and senior leadership teams
• Strong strategic planning, communications, stakeholder engagement, and practical implementation skills
• Exceptional writing, editing, speechwriting, content development, and presentation skills
• Understanding of media relations, public affairs, advocacy, issues management, and crisis communications
• Interpersonal, consultation, facilitation, and relationship-building skills
• Project management, organizational, analytical, problem-solving, and follow-through skills
• Ability to balance strategic priorities with hands-on deliverables in a fast-paced environment with shifting deadlines
• Knowledge of BC's social services and non-profit landscape, including community development and service delivery models
• Proficiency with Microsoft Office, SharePoint, website content management systems, email marketing platforms, Envoke, and social media analytics is preferred
• Professional designation in communications, public relations, public affairs, or leadership is considered an asset
• Experience in non-profit, social services, healthcare, housing settlement, or public sector environments is strongly preferred
• Additional language proficiency is considered an asset
• Business travel required; evening and weekend work may be required

Core Competencies

Demonstrates expertise in developing and implementing strategic communications and community engagement initiatives, with a strong focus on stakeholder relations, media relations, and advocacy. Proficient in managing complex projects and leading teams while ensuring effective communication across diverse platforms.

Highest-signal resume keywords

• Strategic Communications
• Stakeholder Engagement
• Media Relations
• Project Management
• Leadership Experience

ATS Optimization Keywords

Hard Skills

• Content Development
• Speechwriting
• Crisis Communications
• Event Delivery
• Integrated Communications Strategies
• Public Affairs
• Advocacy
• Issues Management
• Performance Measurement
• Digital Content Management

Soft Skills

• Interpersonal Skills
• Relationship-Building
• Consultation
• Facilitation
• Problem-Solving

Certifications & Qualifications

• Professional Designation in Communications
• Public Relations
• Public Affairs
• Leadership

Industry Keywords

• Non-Profit
• Social Services
• Healthcare
• Community Development
• Public Sector

Tools & Technologies

• Microsoft Office
• SharePoint
• Website Content Management Systems
• Email Marketing Platforms
• Social Media Analytics

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