Global Customer Operations Manager

Shape global customer operations through process improvement and operational leadership at TTC, working across distributed teams and BPO partners.As Operations Manager, Customer Success, you will lead Air Services, Retention, Tier 2 Support, and Application Support. Reporting to the Director of Customer Success, you will improve customer journeys, service quality, retention, revenue growth, and efficiency. This hands-on leadership role combines people management, analysis, and scalable solutions.Key Responsibilities:
Improve customer journeys with regional and onshore leadersPartner with BPO teams on service improvementsUse AI and automation to simplify processesLead root cause analysis and corrective action plansManage critical escalations and operational disruptionsRequirements:
Five or more years in Customer Success or Support OperationsExperience managing supervisors across distributed operationsExperience delivering AI, automation, or optimization initiativesProficiency with Microsoft Office and advanced ExcelExperience with Genesys Cloud and Salesforce platformsApply global leadership, automation, and escalation management skills to improve TTC customer operations across complex service environments.
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