Manager, Insurance

Manager, Insurance

Department: Claims and Insurance
Location: On site, Laval, QC (5540 Rue Ernest‑Cormier, Laval, QC H7C 2T1)
Type of employment: Permanent, Full Time (40 hours)

THE ROLE

The Insurance Manager leads the Canadian Claims function, ensuring the effective handling of complex and high‑risk claims, including litigation and subrogation files, while maintaining quality control standards and compliance with internal governance and legal requirements. Acting as a key escalation point, the Manager serves as a liaison between internal stakeholders and external partners such as legal counsel, brokers and third‑party administrators.

RESPONSIBILITIES

Claims Oversight & Escalation Management

• Manage complex, sensitive, and escalated claims files, including litigation and subrogation matters.
• Act as an escalation point for high‑risk claims and incident‑related issues.
• Support Operations teams during incident response and initial claims coordination.

Training & Operational Support

• Deliver training and ongoing support to the Canadian Claims team.
• Promote adherence to claims handling standards, processes, and best practices.
• Support continuous improvement initiatives within the claims function.

Quality Assurance & File Governance

• Perform quality control reviews of claims files to ensure accuracy, completeness, and compliance.
• Identify gaps in documentation and provide corrective guidance to claims handlers.
• Ensure consistency in claims file management across the team.

Legal, Insurance & Contractual Support

• Review insurance clauses in contracts, leases, and agreements to ensure compliance with corporate insurance requirements.
• Manage legal expense tracking and invoice validation through Legal Tracker.
• Support provisioning activities for litigation and complex claims files.
• Collaborate on insurance renewal processes, including data collection and budget preparation.
• Maintain Certificates of Insurance (COI), including updates and annual issuance.

Stakeholder Management & Coordination

• Act as primary liaison with external legal counsel, TPAs, brokers, landlords, and other external partners.
• Coordinate cross‑functional support between Claims, Operations, Legal, and Finance teams.

Reporting & Financial Oversight

• Prepare periodic reporting on claims activity, litigation exposure, provisions, and CIR‑related incidents.
• Support financial forecasting and claims provisioning activities.

Systems & Documentation Management

• Maintain claims‑related invoice workflows in Laserfiche, including expert invoices and supporting records.
• Support administrative workflows and documentation integrity across claims systems.

Specialized Support Functions

• Review and coordinate CCTV requests in Canada for claims investigation purposes.
• Provide operational support during incidents and urgent claims matters.

WHAT YOU WILL NEED

Education

• College diploma or bachelor’s degree in Insurance, Business Administration, Law, Risk Management, or a related field; or an equivalent combination of education and relevant experience.
• Professional insurance designations (e.g., CIP) and/or adjuster licensing are considered assets.

Experience

• Minimum 3–5 years of experience in claims management, insurance, risk management, or a related field.
• Experience handling complex claims, litigation, subrogation, and escalated files.
• Experience reviewing contracts, leases, and insurance requirements.
• Experience working with external stakeholders including legal counsel, brokers, TPAs, and operational teams.
• Previous experience providing training, coaching, or operational support to team members is an asset.

Knowledge And Skills

• Strong knowledge of claims handling principles, insurance coverages, and risk management practices.
• Understanding of litigation management, subrogation processes, and claims reserving/provisioning.
• Ability to interpret insurance requirements within contracts, leases, and agreements.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Bilingualism (English and French), both written and spoken, is required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with claims management systems, Legal Tracker, Laserfiche, or similar platforms.
• Ability to build effective relationships with internal and external stakeholders.
• High level of attention to detail, professionalism, and confidentiality.

Language Skills

• Bilingualism required (Advanced French and English) both spoken and written; the role requires regular collaboration with global teams.

BENEFITS PACKAGE

• Group Insurance Program – flexible coverage options including health and dental care, long‑term disability, life insurance, and health spending account.
• Pension Plan – secure financial future with a retire‑ment plan.
• Share Purchase Plan – employee stock purchase program.
• Paid Time Off – vacation days, sick days, and personal days to support work‑life balance.

ADDITIONAL PERKS

• Employee Discounts on products and services.
• Training and Development opportunities – workshops, seminars, and online courses.
• Recognition and Rewards programs – celebrate achievements and milestones.
• Mentorship Program – guidance from seasoned professionals.
• Scholarship Program – for employees and their children.

EEO STATEMENT

At Couche‑Tard/Circle K, we are committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents. As an equal opportunity employer, we encourage diverse applicants. Accommodations are available upon request for all stages of the hiring process.

NOTE

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.