Customer Experience Transformation Lead
Bank N.A.
Bank N.A. in Toronto seeks a Manager, Customer Experience & Transformation. You will analyze complaints, surveys and NPS to identify root causes of customer friction and opportunities for improvement, translating insights into prioritized actions.You will design, test and implement processes across fulfillment, operations, servicing and sales, measure impact, and report progress. The role partners with stakeholders to drive customer-centered change and lift NPS and competitive performance.
#J-18808-Ljbffr
#J-18808-Ljbffr
Vacancy posted 2 hours ago
Similar jobs that could be interesting for youBased on the Customer Experience Transformation Lead in Winnipeg, MB vacancy
- ...next chapter of our Utilities Customer practice in Canada. This role... ...transition. You will lead engagements with senior client... ...stakeholders, design and implement transformation programs, and mentor teams to... ...measurable improvements in customer experience and #J-18808-LjbffrSuggested
1200 Accenture Inc Company
Winnipeg, MB2 hours ago $70k - $150k per year
...Family Group: Strategy & ChangeRole Summary The Manager, Customer Experience & Transformation puts the customer at the centre of process design and... ...and external stakeholders.Process Design & Optimization Leads the design, development, testing, implementation, measurement...SuggestedPart timeShift workBank of Montreal
Winnipeg, MB2 hours ago- Shape customer experience transformation at BMO through NPS analysis, process design, and continuous improvement in Toronto. Turn friction into measurable progress.As Manager, Customer Experience & Transformation, you will analyze complaints, surveys, incidents, operational...Suggested
Bank of Montreal
Winnipeg, MB2 hours ago - ...defining features of the colleague experience at TD. Our compensation policies... ...long-lasting relationships with our customers by performing a broad range of customer service transactions and providing... ...We Are: TD is one of the world's leading global financial institutions and...SuggestedFull timeWork from home
- Chef de projet, transformation de l’expérience client - Logo# Textez le mot clé «Agropur» au (***) ***-**** pour postuler par SMS !## Chef de projet, transformation de l’expérience clientPostuler: CAN Québec St-Hubert: Temps plein: Publié aujourd'hui: JR33984## Type...SuggestedDaily paidFull timeFlexible hours
Agropur Cooperative
Winnipeg, MB2 hours ago $108.8k - $220.4k per year
...the next chapter of our Utilities Customer practice in Canada. This role... ...management programs. You’ll play a leading role in designing and implementing... ...Lead and advise clients on customer transformation, customer operations, customer experience, contact center modernization,...RemplacementFull timeLocal areaShift workAccenture PLC
Winnipeg, MB2 hours ago- .... Les tâches: ~ Diriger et conseiller les clients sur la transformation de la clientèle, les opérations clients, l’expérience client,... ...gestion de la clientèle des services publics, telles qu’Oracle Customer Care and Billing, Oracle Customer to Meter, SAP for Utilities,...Remplacement
Accenture
Winnipeg, MB2 hours ago - Bell is seeking a senior leader to drive adoption, training, and value realization for its CCaaS solutions with large Enterprise clients in Canada. You will lead Customer Success, Change Management, Training, and Analytics to build a high-performing team that delivers measurable...
Bell
Winnipeg, MB2 hours ago - ...Walter Surface Technologies Incorporated in Canada is seeking a motivated Customer Experience Supervisor to lead the day-to-day Customer Experience team, ensuring timely, accurate, and professional support for customers and sales teams. This role is accountable for team performance...
Walter Surface Technologies Incorporated
Winnipeg, MB2 hours ago - Join Kick as a Customer Experience Lead, focusing on delivering exceptional service in Toronto. Use your strong accounting knowledge to enhance small business owners' success through automated solutions. In this pivotal role, you will leverage your expertise in accounting with...
Kick, Inc.
Winnipeg, MB2 hours ago $72.8k per year
...minds to make a real difference, there’s only one choice. Customer Solutions Lead Join our team as a Customer Solutions Lead and play a pivotal... ...sales goals while delivering a personalized customer experience. In this position, you will execute the Customer Engagement...Long term contractPermanent employmentFull timeTemporary workSummer workLocal areaWork from homeFlexible hours- Lead customer experience at Scotiabank’s Abbotsford Banking Centre, using leadership and digital banking skills to support customers and teams.As Customer Experience Lead, you will oversee Retail Service teams and support Customer Experience Associates and Senior Customer Experience...Flexible hours
Scotiabank
Winnipeg, MB2 hours ago $100k - $150k per year
Customer Experience Lead, Business OwnerKick is an applied AI company building the first self-driving accounting experience. We've raised $20M from OpenAI, General Catalyst and Google Ventures to help millions of Business Owners and Accountants to automate the boring stuff,...Self employmentWork at officeKick, Inc.
Winnipeg, MB2 hours ago- ...defining features of the colleague experience at TD. Our compensation policies... ...long-lasting relationships with our customers by performing a broad range of customer service transactions and providing... ...Are: TD is one of the world's leading global financial institutions and...Contract workFixed term contractWork from home
- ...PAL Airlines seeks a Director of Customer Service to lead the experience and shape service excellence across the Quebec network. You will drive vision, strategy, and leadership for a seamless passenger journey while upholding PAL Airlines' standards and values. This high-...
Hospitality Newfoundland and Labrador
Winnipeg, MB2 hours ago - ...Orchard Labs Inc. in Toronto is seeking a hands-on people leader to guide a customer service team as we scale. You’ll coach, develop, and empower staff while collaborating with logistics and development teams to improve tools and processes. This in-office role offers a competitive...Work at office
Orchard Labs Inc
Winnipeg, MB2 hours ago - Zafin in Toronto is looking for a highly experienced professional to lead complex banking solutions. This role requires over 10 years in... .... The candidate will drive delivery excellence, ensure customer engagement, and facilitate communication across teams. Zafin offers...
Zafin
Winnipeg, MB2 hours ago - ...program, we're caring and supporting our customers in new ways every day.With more than 1,300... ...and Clinical Excellence, you will lead strategic projects that will help shape the... ...vision to enhance the patient and colleague experience in our retail pharmacy locations Lead...Full time
Shoppers Drug Mart
Winnipeg, MB2 hours ago - Government Recruitment Service is recruiting for a Customer Resolution Senior Lead within the Child Maintenance Service. You will oversee around... ...Independent Case Examiner and PHSO relationships, and leads transformational leadership across CMS and the wider DWP. A dynamic, high...
Government Recruitment Service
Winnipeg, MB2 hours ago $121k - $130k per year
...Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to... ...(hands over the “what and why”); Customer stakeholders/SMEs (input, validation, adoption...Cognizant
Winnipeg, MB2 hours ago- ...Are you a people-first leader with a passion for coaching, collaboration... ...? We are looking for a Bilingual Customer Service Team Leader to join a vibrant... ...at the heart of shaping client experience and frontline operational excellence. Lead & Inspire: Guide a motivated team...Long term contractPermanent employmentFull timeTemporary workImmediate startMonday to friday
- Lead pharmacy experience transformation at Shoppers Drug Mart in Toronto, using strategic project and change management expertise across retail pharmacies.Reporting to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will shape pharmacy practice...Full time
Shoppers Drug Mart
Winnipeg, MB2 hours ago $130k - $160k per year
...steps. Our partner is looking for an AI Transformation Lead based in Canada. We are looking for... ...maintaining human judgment, data integrity, and customer trust. This fully remote opportunity... ...improvement, ensuring successful experiments become reliable, scalable company-wide...Long term contractRemote workJobgether
Winnipeg, MB2 hours ago- ...strategic and technical owner of transformation engagements on a defined set... ...Engineers and Creative Leads, lead the client through the... ...Loop: Act as the voice of the customer internally, feeding insights... ...scrutiny. Minimum of 5 years' experience in consulting, in-house transformation...Long term contractWork at officeRemote workWork from homeFlexible hoursShift work
Pencil
Winnipeg, MB2 hours ago - About Fullscript We’re an industry-leading health technology company on a mission... ...: We are seeking a Vice President, Customer Experience to define and lead the next generation... ...experience leading end-to-end CX transformation , not just support operations...Long term contractRemote workFlexible hours
Fullscript
Winnipeg, MB2 hours ago $130k - $160k per year
...obsessed with elevating our customers, their clients, and the broader... .... About the Role: AI Transformation LeadWe’re growing — and we’re hiring an AI Transformation Lead to join our team! In this role... ...successful pilot initiatives and experiments into durable, company-wide...Remote workCommonsku Inc.
Winnipeg, MB2 hours ago- Select how often (in days) to receive an alert:Title: Customer Experience Lead - Abbotsford Banking Centre, Abbotsford BC Requisition ID: 278518Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.What you’ll be doing…Our Customer...Flexible hours
Scotiabank
Winnipeg, MB2 hours ago $110.77k - $138.46k per year
Job DescriptionThe Director, Customer Experience (CX) is responsible for leading the strategic planning, development, and execution of customer experience programs... .... Experience with change management and service transformation initiatives. Licenses and/or Professional...Full timeFor contractorsBGIS
Winnipeg, MB2 hours ago- London Drugs is seeking a Manager - TECH Experience to lead the TECH division at the store and drive the business across Photo Electronics, Computers... ...and Audio Video Systems. You will coach a sales team, manage customer and B2B relationships, and collaborate with Store, District,...
London Drugs INTERNAL
Winnipeg, MB2 hours ago - A leading banking institution is seeking a Branch Manager for future opportunities in Downtown... ...teams, mentoring, and ensuring excellent customer service. Candidates should possess strong... ...degree, coupled with relevant experience in banking. Opportunity for growth and competitive...
TD
Winnipeg, MB2 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Transformation Lead. Be the first to apply!
Related searches
- customer service lead Winnipeg, MB
- customer service team leader Winnipeg, MB
- customer care coordinator Winnipeg, MB
- customer service coordinator Winnipeg, MB
- customer Winnipeg, MB
- customer experience specialist Winnipeg, MB
- agent expérience client Winnipeg, MB
- conseiller expérience client Winnipeg, MB
- customer experience representative - operations Winnipeg, MB
- customer experience representative - sales Winnipeg, MB