Social Media Community Manager

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:Position: Social Media Community ManagerReports to: People Leader, BrandPosition Term: Full-Time Temporary (1-Year Contract)Primary Location: Mississauga, Ontario, CanadaWorkplace Type: HybridJob PurposeWorld Vision Canada (WVC) is seeking a strategic and technically fluent Social Media Community Manager with strong social media copywriting expertise and hands‑on experience using automated community management and social listening platforms.This role is responsible not only for engaging our audiences, but for operating, optimizing, and scaling community engagement through automation tools - including social listening, comment moderation, sentiment tracking, tagging, and workflow automation across multiple platforms.The ideal candidate understands how to balance human, empathetic engagement with system‑driven efficiency, using automation and listening platforms to manage high volumes of interactions, surface insights, and inform content and influencer strategies in real time.Responsibilities
Community Management, Automation & ReportingManage and grow WVC’s online communities across platforms including Instagram, TikTok, Facebook, LinkedIn, and XOperate and optimize automated community management systems for comment moderation, tagging, routing, and prioritizationManage high-volume comments, messages, and mentions using automated workflows while ensuring empathetic, brand‑safe responsesTrack and report on community health metrics, including response time, moderation volume, escalation trends, and sentiment shiftsHelp us innovate and open new channels, especially those organized around communities and UGC, and those attracting new audiences and engagementSocial Listening, Insights & ReportingLead advanced social media listening using automated platforms to monitor sentiment, trends, cultural moments, risks, and opportunitiesConfigure and maintain listening dashboards, keyword queries, tagging frameworks, and automated alertsProduce regular reports summarizing audience sentiment, emerging themes, reputational risks, and engagement driversShare actionable insights with internal teams to inform content, campaigns, influencer partnerships, and crisis preparednessSocial Media Copywriting & Content ConceptsWrite platform‑native social copy for captions, comments, CTAs, campaign messaging, and influencer contentDevelop copy concepts informed by listening insights, SEO best practices, and performance dataEnsure all copy aligns with brand voice, tone, and community guidelinesInfluencer & Creator Community SupportSupport influencer and creator partnerships from a community operations and reporting perspective, including post‑launch moderation and sentiment trackingMonitor and report on community response to influencer content, identifying learnings and optimization opportunitiesMeasurement, Optimization & Performance ReportingAnalyze engagement, sentiment, response time, moderation volume, and workflow efficiency metricsDevelop weekly, monthly, and campaign‑based reports using automated reporting tools and dashboardsIdentify trends and opportunities to improve community engagement, content effectiveness, and operational efficiencyContribute community and listening insights to leadership updates, campaign readouts, and post‑mortem reviewsQualifications
Demonstrated experience using automated social media management, social listening, and reporting platforms (e.G., Sprout Social, Dynamics 365 Brandwatch, Meltwater, Hootsuite, or similar)A minimum of 5 years’ experience in social media copywriting, with demonstrated ability to adapt messaging across multiple platforms and diverse audiencesProven ability to build, maintain, and interpret dashboards and automated reports related to community engagement and sentiment.Experience managing high‑volume community interactions using structured workflows and escalation protocols.Working knowledge of SEO principles as they relate to social media copy and discoverability.Strong analytical and storytelling skills - able to turn data into clear insights and recommendations.Why Consider Us?
World Vision Canada has consistently been awarded Canada and GTA top employer awards.We are Canada’s largest development, relief, and advocacy non‑profit organization.We embody an Agile mindset here.We offer a family-friendly, caring, and flexible work environment.This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.#LI-HybridWe bring life‑saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.Canada's Top 100 Employers GTA Top 100 EmployersOur Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Thank you for your interest;
however only those applicants selected for an interview will be contacted.
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