Salesforce Production Support Analyst - Salesforce Administration, Apex & nCino
Astra North Infoteck Inc.
Salesforce Production Support Analyst Salesforce Administration Apex & nCino
Role Description
Handle production incidents end-to-end including ticket triage escalation stakeholder communication and maintaining runbooks SOPs and knowledge base articles for recurring issues.
Support deployment activities production releases hotfixes and configuration changes.
Validate post-deployment functionality and ensure system stability after every release.
Administer and manage Salesforce environments including users permissions and data models.
Customize Salesforce objects fields record types page layouts and workflows to meet business requirements.
Configure and manage Salesforce Lightning components including custom pages dashboards and reports.
Perform regular health checks and optimize Salesforce instance performance.
Troubleshoot and resolve technical issues related to Salesforce customizations integrations and workflows.
Collaborate with business stakeholders to understand functional requirements and translate them into Salesforce solutions.
Manage SSL certificates SAML certificates and JWT signing certificates used in integrations.
Ensure timely renewal and rotation of certificates to avoid authentication failures.
Required Skills & Experience
3 years of experience with Salesforce administration and development including customizing Salesforce objects workflows and security models.
2 years of experience with nCino loan management system and basic understanding of Lending operations.
Strong experience integrating Salesforce with other platforms systems or applications using APIs and data connectors.
Experience with Apex programming Visualforce Lightning components and Salesforce REST APIs.
Proficiency in SQL and database management particularly in relation to relational databases.
Familiarity with data modeling concepts like normalization denormalization and entity-relationship modeling.
Experience troubleshooting incidents using Apex classes Triggers Apex Test Classes for SFDC testing and Batch Apex for complex data processing.
Experience in SFDC development using Visualforce pages Visualforce components AJAX Toolkit SOQL and SOSL queries.
Experience customizing various SFDC standard objects like Accounts Contacts Opportunities Cases Entitlements Service Contracts Reports and dashboards.
Experience creating Page Layouts and search layouts to organize fields custom links related lists and other components on record detail and edit pages.
Key Skills
Salesforce Administration
Salesforce Development
Apex Programming
Visualforce
Lightning Components
Salesforce REST APIs
nCino Loan Management System
SOQL & SOSL Queries
SQL
Salesforce Integrations
Salesforce Production Support
Experience Required
3 Years.
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