Call Center Representative
Workhoppers
We are looking for a Call Center Representative that will be the
liaison between our company and its current and potential customers.
The successful candidate will be able to accept ownership for
effectively solving customer issues, complaints and inquiries; keeping
customer satisfaction at the core of every decision and behavior. Responsibilities * Manage large amounts of inbound and outbound calls in a timely
manner
* Follow communication “scripts” when handling different topics
* Identify customers’ needs, clarify information, research every
issue and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by taking the
extra mile
* Keep records of all conversations in our call center database in a
comprehensible way
* Frequently attend educational seminars to improve knowledge and
performance level
* Meet personal/team qualitative and quantitative targets Requirements and skills * Previous experience in a customer support role
* Track record of over-achieving quota
* Strong phone and verbal communication skills along with active
listening
* Familiarity with CRM systems and practices
* Customer focus and adaptability to different personality types
* Ability to multi-task, set priorities and manage time effectively
* High school degree
Vacancy posted 13 hours ago
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