Associate Director of Operations

Full-time Ottawa & Kingston, Ontario On-site CA$90K - CA$115K/yr

Position Overview

Title: Associate Director of Operations

Employment Type: Full-Time

Pay Rate: $90,000.00 - $115,000.00 per year

Schedule: Monday to Friday, 9:00 AM – 5:30 PM

Site Overview

This role provides oversight across a diverse group of key client locations within Ottawa and Kingston. You will work directly across multiple commercial, healthcare, and specialized facilities, ensuring smooth operational delivery and strong client partnerships across Eastern Ontario.

What You'll Be Doing

As the Associate Director of Operations, you will provide strategic leadership, financial oversight, and team management across our Eastern Ontario portfolio. Reporting directly to the Director of Operations, your key responsibilities include:

Providing leadership, mentorship, and operational guidance to managers and operational teams.

Building and maintaining strong, long-term relationships with clients to ensure high satisfaction and quality service delivery.

Managing regional budgets, financial forecasting, performance metrics, and resource allocation.

Developing and implementing strategic operational plans to improve service delivery and workflow efficiency.

Supporting business development efforts, including client retention initiatives, proposals, and market expansion.

Ensuring operational compliance with all applicable provincial legislation, health and safety standards, and company policies.

Traveling frequently between locations in Ottawa and Kingston to inspect operations and support on-site leadership.

Must Haves

Minimum of 5 years of experience in a senior leadership role overseeing operations, client service delivery, security, healthcare, facilities management, hospitality, or related service industries.

Bachelor's degree in Criminology, Law & Security Administration, Leadership, or a related field (or an equivalent combination of education and work experience).

Valid G Driver's Licence with the ability to travel frequently across Eastern Ontario.

Strong business acumen with experience managing budgets and tracking key operational metrics.

Comprehensive understanding of provincial legislation, regulatory standards, workplace health and safety, and privacy regulations.

Proficiency with Microsoft Office Suite and modern business management tools.

Nice-to-Haves

Bilingualism in English and French.

Professional designations such as CPP or CHPA, or a willingness to obtain relevant industry certifications.

Active involvement in professional industry associations and networking organizations.

What's In It For You?

Competitive annual salary ranging between $90,000.00 and $115,000.00.

Comprehensive benefits package, including medical, dental, and life insurance.

Paid time off, including vacation days, sick days, and holidays.

Educational assistance and support for ongoing professional certifications.

A collaborative leadership environment with clear paths for internal career advancement.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.