Lead Ramp Agent (Lead Station Attendant) - Airport

Location: Montreal, Quebec, Canada (Onsite)

Starting Salary: $ 30.25/hour (with a 5-step progression to $33.63 per hour) with overtime opportunities as provided for in our collective agreement.

Shift premiums: Afternoon - $0.50 for each hour worked between 18:00 and 23:00. Midnight - $1.00 for each hour worked between 23:00 and 6:00.

Branch: Airports Canada and CX Strategy

Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It’s Important To Know That

• Safety First Always: We maintain a strong commitment to the safety of our colleagues and customers in every aspect of our work.
• To be a successful Lead Station Attendant: Having a proactive approach and taking initiative to drive results can really elevate our customer experience.
• Air Canada Lead Station Attendants are ambassadors of Canada: As Canada’s flag carrier, we’re proud to share out unique Canadian persona with the world and offer an experience as unique as our country.

Key Duties

• Lead a team of Station Attendants responsible for the efficient aircraft ground handling and baggage processing, while ensuring safe and on-time performance.
• Provide direction, guidance, coaching and assistance while ensuring effective communication.
• Uphold company standards by consistently applying safety protocols and fostering a safety-oriented culture within your team.
• Make timely and effective decisions in a rapidly changing environment.
• Ensure timely and accurate handling of baggage, including loading, offloading, and fulfilling connections between flights.
• Coordinate with the Connections team to facilitate smooth and efficient baggage transfers, especially during tight connection windows.
• Deliver exceptional customer experience, and ensure efficient, on-time performance.
• Marshalling or towing aircraft to gate positions for customer boarding and deplaning, as well as onloading and offloading of baggage and cargo.
• Drive and operating aircraft servicing vehicles and equipment.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

Qualifications

• Strong knowledge of airport and/or airside operations
• Strong leadership qualities and communication skills to delegate and carry out time-critical tasks
• Maintain a strong commitment to safety while adhering to established standards and protocols
• A valid driver’s license (driving heavy equipment on the airside will be required)
• Ability to lift 70lbs repetitively
• Availability to attend and successfully pass an eight (8) to ten (10) weeks full-time paid training program
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
• Ability to meet Air Canada medical standards, including a drug and alcohol test
• Ability to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position

What's in it for you?

• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest National Flag Carrier. Come onboard with us and watch your career take flight.

Take a look at this video to see what our Lead Ramp Agents (Lead Station Attendants) get up to:

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.