Customer Quality Engineer Data Centers

Lead customer quality for Modine data center accounts, applying structured problem-solving and thermal management expertise across North America. Travel is required.As a Customer Quality Engineer, you will serve as Modine’s primary quality interface for key data center customers. The work spans customer requirements, issue resolution, plant alignment, and continuous improvement across thermal management products. You will use 8D, A3, DMAIC, and quality tools including DFMEA, PFMEA, SPC, MSA, and control plans.Key Responsibilities:
Own quality relationships and customer-specific requirements for assigned accountsLead 8D, A3, DMAIC, root-cause, and corrective-action activitiesManage containment, escalations, field issues, and customer communicationsMonitor warranty, reliability, DPPM, and systemic issue trendsSupport NPI, PPAP/FAI, audits, testing, and validationRequirements:
Bachelor’s degree in engineering or related fieldFive-plus years’ quality engineering experience in manufacturing or HVAC/refrigerationStructured problem-solving proficiency, including 8D, RCA, and CAPADirect customer engagement experience in a quality roleNorth American travel availability;
Six Sigma or CQE certification preferredBring customer-facing quality leadership, reliability analysis, and structured corrective action to Modine’s data center thermal systems.
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