Senior Engagement Manager

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.
We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.
Ready to join us?
Here's what the opportunity supported through our TGS Talent Acquisition Team requires:
OverviewThe Senior Engagement Manager position is a delivery leadership position in the organization in which the individual may be responsible for managing one customer or a small book of business (i.E. geography based).
Alternatively, the Senior Engagement Manager may be responsible for these same duties for a very complex, large-scale program or engagement with high demands around deliverables, SLAs, or technology/practice acumen.
When management duties are involved, this individual is responsible for the guidance and mentorship of a team of Engagement Managers based in a region or practice area. The Senior Engagement Manager provides ownership of customer expectations, delivery assurance of application services, and all‑around outcomes for clients. The Senior Engagement Manager role is responsible for quantifying the business benefits of project outcomes throughout the engagement.
The position of Senior Engagement Manager is distinguished from the Engagement Manager I and II positions by the nature of the engagements or programs involved. As a more advanced Engagement Manager position, a Senior Engagement Manager is expected to have the experience and background to perform all the duties described below for engagements of all service types including all those expected of a Engagement Manager II along with complex deliverable‑based, fully outsourced, or extremely large‑scale engagements or programs. This position requires a more demanding set of skills, educational background and demonstrated experience as related to the technical practice area.
This role may require up to 50% travel.
Essential FunctionsStrategic Thinker & Market StrategistCustomer-First Mindset:o Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance
o Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features
o Establishes and performs periodic customer, project, and solution health checks with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement
o Ensures customer reference‑ability and support and enhances on‑going relationships
o Defines and implements a communication plan that meets project and customer expectations, and then urgently ensures a rhythm of continuous communication and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks
o Participates in the development and execution of an account strategy in collaboration with internal stakeholders
o Thinks out of the box, works to solution and solve business problems.
o Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers;
collaborates heavily with Practice, Solutions, and Sales Teams towards this end
o Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation
o Collects and provides input into the design, development, implementation and improvement of service offerings and internal processes
o Works with shared services groups to improve and implement changes to project delivery processes, methodology, and back‑office procedures
Leadership Presence:o Inspires and motivates a sense of direction and purpose
o Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work
o Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose
Strategic Perspective & Judgement:o Maintains a clear view of the customers current and future business needs above and beyond the engagement deliverables
o Uses deep industry and cultural knowledge to anticipate trends and opportunities;
takes a long‑term view of the business as well as taking the broad strategy and translating it into meaningful goals and objectives
o Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved
Organizational AgilityDrives for Results:o Understands and supports the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations, proactively resolves business issues in a timely manner, and then works vigorously to ensure the path towards fulfillment of customer expectations is always dignified
o Leads, manages, and collaborates with TEKsystems internal employees and stakeholders located in near shore, offshore, or domestic delivery centers and the practices to ensure engagement success;
may serve as a backup for Global Delivery Manager on an account
o Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved
o Conducts informal and formal customer satisfaction surveys
o Maintains a big picture awareness of other TEKsystems projects and potential best practices that may be applied or shared
o Urgently and actively develops, maintains, and tracks quantifiable metrics that support business and project goals
o Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery
o Establishes an environment of continuous improvement and leverages the TEKsystems value framework to engage the customer in a way that brings additional value to the customer and secures renewals and extensions based on defined and agreed upon metrics that should be tracked on an iterative, quantified, and monetized schedule
Situational Leadership:o Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals
Self‑Awareness & Development:o Recognizes own strengths and weaknesses
o Admits mistakes;
proactively seeks feedback from others
o Extracts learning from failure
Building Relationships / Trust & Assessing Talento Builds both informal & formal relationships across organization boundaries
Assessing Talent & Push:o Mentors, manages and develops project team members and junior engagement leaders.
o Conducts annual reviews and provide feedback throughout the year on employee performance where required
Leading Inclusively:o Recruits, develops, and retains a diverse, high‑quality workforce;
maintains a high‑performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results
o Responsible for effective personnel management, development and mentorship of engagement leader team.
EducationBachelors degree in CS/IT/IS (or related field)
Skills and AbilitiesPossesses incredible degrees of situational awareness with a customer first mindset
Operates with a sense healthy paranoia by continually ensuring the customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed
Excellent oral and written communication skills (English language), analysis and problem‑solving skills as well as excellent time management and organizational skills
Demonstrated experience communicating and presenting at Senior executive/director levels
Superior people and personnel management skills
Self‑Development: Takes an active and passionate role in their own personal and professional development. Understands areas for growth and learning, creates a plan to improve, and aggressively pursues that plan. Remains up to date on required readings and training
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We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.
Our full-time, internal employment benefits include the following:
Health Benefits, including health, dental and vision. 100% premium coverage for single, couple, and family
Critical Illness, AD&D and Life Insurance
Short and Long‑Term Disability
RRSPs with company matching for eligible employees
Employee Assistance Program
Time Off/Leave (Vacation, Personal and Celebration Days)
Tuition Reimbursement
Maternity/Parental Leave Top Up Program
Employee Discount Programs
Job Type & LocationThis is a Permanent position based out of Montreal, QC.
Pay and BenefitsThe pay range for this position is $111200.00 - $166800.00/yr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.
Job Type & LocationThis is a Permanent position based out of Montreal, QC.
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