Genesys Cloud Solutions Architecture Lead

ICBC Liaison Working Group

Use Genesys Cloud expertise to shape contact centre technology at ICBC, working hybrid from North Vancouver, British Columbia.This permanent full-time leadership role centers on designing and optimizing contact centre solutions and associated integrated capabilities. You will translate business goals into practical, secure, scalable, sustainable enterprise solutions aligned with ICBC’s strategic priorities and customer experience objectives.Key Responsibilities:
Guide contact centre technology strategy and capability roadmapsDesign and integrate end-to-end contact centre solutionsCollaborate with business leaders and technical specialistsProvide oversight across configuration and deployment activitiesPresent technical concepts to business and senior audiencesRequirements:
Five or more years of relevant professional experienceGenesys Cloud solutions experienceAI, automation, and emerging capability integration experienceTelephony knowledge, including SIP networking and Cisco infrastructureIT security best-practice understandingApply your Genesys Cloud, telephony, integration, and security knowledge to lead sustainable contact centre architecture at ICBC.
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