Senior Customer Engineer

Joining Collibra’s Customer Engineering team 

We’re shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Customer Engineer, you are the guiding force behind bringing Collibra's product and vision to customers and prospects. Responsible for both net-new and expansion opportunities in existing accounts. Customer Engineers establish knowledgeable and trusted relationships from day one and serve as thoughtful technical advisors. As a Customer Engineer at Collibra, supporting the Federal team you will be responsible for the technical relationship with the customer throughout the entire customer journey both pre- and post-sale. You will fill an essential and highly respected role in the sales organization at Collibra.

Senior Customer Engineers at Collibra are responsible for

• Mapping solutions to value across large and dynamic Canadian customers, bridging both business and technical requirements.


• Participating in discovery and driving qualification of new opportunities and expansion customers


• Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customer’s needs.


• Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e. be the primary point of contact for technical and product related queries 


• Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. 


• Preparing and providing input for functional and technical sections of RFPs/RFQs.


• Supporting sales and marketing activities, webcasts, field enablement, and asset creation.


• Provide advice and feedback to product management and engineering to enhance our offerings.

You have

• 3+ years in a Sales or Customer Engineering or Sales Consulting role.


• 2+ years experience working in the Data/SaaS space


• Experience in Sales or Customer engineering in Enterprise land and expand motions.


• Broad knowledge of data governance, data catalog, data quality, and data privacy platforms required. Experience should include a broad range of disciplines including value-based selling, cost-benefit analysis and ROI analysis, process and project management.


• Broad experience as a Data Management practitioner in the areas of cataloging, integration, data quality, data and/or enterprise architecture, have setup and/or participated in governance boards is a plus.


• Experience in regulatory compliance and or (financial/IT) audit is a plus. 


• Experience with the leading PaaS providers, Data Lakes, Databases, and Integration platforms - experience in the data space is required.


• A bachelor’s degree or equivalent work experience is required.


• This position is not eligible for visa sponsorship.

You are

• An effective communicator


• A sales- and customer- focused self-starter with enthusiasm, flexibility, and motivation.


• A trusted advisor for C-level executives and C-1 level executives


• A proven collaborator and liaison with all levels and departments within an organization and experience and success in a partner-heavy environment.


• Confident in dispensing knowledge to a highly skilled and experienced audience.


• Able to demonstrate a thorough understanding of business needs and revenue potential for accounts in the region.


• Excited for continuous learning and development, with an aptitude for grasping technical concepts


• Willing to travel up to 30% within the region.

Measures of success

• Within your first month, you will become familiar with Collibra and understand our customer landscape


• Within your second month, you should confidently conduct discovery with customers and prospects, initial product demonstrations and be able to present solutions aligned to customer value


• Within your third month, you will become a voice for Collibra within your accounts and for your accounts back within Collibra - educating external and internal stakeholders on features, roadmap and new use cases


• Operational excellence