Service Desk Asset Management Officer

Title: Service Desk Asset Management Officer

Department: Transportation and Infrastructure Nunavut

Community: Iqaluit

Requisition Number: 1072

Type of Employment: Indeterminate

Salary range: $119,470 to $135,588 per year,40hours/week

Northern Allowance: $16,818 per year

Housing: Subsidized Staff Housing is not Available

Union Status: Nunavut Employees Union

Closing date: November 20, View email address on ca.hrm.tc:59 p.M. eastern time

This employment opportunity is open to all applicants.

An eligibility list may be created to fill future vacancies

Reporting to the Manager of the Government of Nunavut (GN) Service Desk, the Service Desk Asset Management Officer (Officer) is a senior member of the GN Help Desk team. The Officer’s primary duties are to be recognized as the leader in the preparation for deployment of all workstation systems including hardware configurations, operating system installations and departmental desktop application installations. The Officer provides logistical and asset management support for all workstation systems including installed applications and related technology peripherals which are used for program delivery by GN departmental office staff throughout Nunavut.

Primary duties

• Mentoring and training other Help Desk personnel to help increase service delivery for the GN and promote informatics technology continuity;
  
• Co-ordinating and overseeing the daily activities of casual staff;
  
• Monitoring and reporting on the receipt, configuration, installation, and standards compliance for all newly purchased equipment, software, and other informatics assets;
  
• Ensuring properlevels of maintenance are provided for all workstation software licensing, hardware, peripheral warranties and Help Desk system support software;
  
• Working daily with the following GN Help Desk application support software, Front Range Heat, Microsoft SCCM, and GN Knowledgebase;
  
• Performing maintenance routines on client workstations and application software.
• Ensuring the compliance of all workstations and peripheral equipment is configured to published hardware and software standards for integrity and confidentiality.

Required knowledge, skills and abilities

• Diploma in Informatics Technology or a related field;
  
• Minimum of 3 years’ experience in an informatics workstation technical support role of comparable size and complexity to the Government of Nunavut;
  
• ITIL Certification

Assets include:

• A+ Certification or comparable knowledge;
  
• Recent and adequate experience working with Front Range Heat software and Discovery modules;
  
• Recent and adequate experience working with Symantec Ghost and Microsoft SCCM imaging/distribution software including installation, configuration and support of the deployment components of the product.

This is a Highly Sensitive Position and a satisfactory Criminal Record Check, along with a clear Vulnerable Sector Check is required.

The Official Languages of Nunavut are Inuktut, English and French. Applicants may submit their resume in any of the official languages of Nunavut. Fluency in more than one of Nunavut’s official languages would be considered an asset.Knowledge of Inuit communities, culture,land,Inuit Qaujimajatuqangit, Inuktut and experience working in a northern cross-cultural environment are also considered assets.

Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.

• The Government of Nunavut is committed to creating a representative workforce;
  therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut Agreement in accordance with the Priority Hiring Policy.
• Government of Nunavut employees serving a probationary period must obtain and provide written authorization from the deputy head of their employing department. The authorization from the deputy head must accompany your application for your application to be considered.
• Possession of a criminal record may not disqualify candidates from being considered. An assessment of the criminal record will be measured against the scope and duties of the position.This is only a requirement for positions that require a satisfactory criminal record or vulnerable sector check.
• Applicants may submit their resume in any of the Official Languages of Nunavut.
• Only those candidates selected for an interview will be contacted.
• The onus is on candidates in receipt of foreign post-secondary education credentials to have their foreign credentials assessed through a recognized Canadian education institution. Failure to do so may result in the rejection of their application.

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