Customer Success Specialist
$60k - $80k per yearInsight Global
Overview
This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
CA$60,000.00/yr - CA$80,000.00/yr
Direct message the job poster from Insight Global
Responsibilities and qualifications
- 3+ years of experience in a customer success, account management, or a client-facing role
- Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships
- Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences
- Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust
- Strong Excel skills including pivot tables and VLOOKUPs to track client data
- Highly organized and proactive, with a track record of managing multiple accounts simultaneously
- Ability to collaborate with cross-functional teams
Nice to Have Skills & Experience
- Background in an agency environment
- Prior experience as an account executive or account manager role
- Understanding of agency workflows, design principles and the customer lifecycle
Job Description
Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.
This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Business Development and Customer Service
- Industries: Technology, Information and Media
Get notified about new Customer Success Specialist jobs in Toronto, Ontario, Canada .
Related roles
- Customer Support Specialist (Remote - Full Time or Part Time) — Toronto, Ontario, Canada CA$70,000.00-CA$80,000.00
- Customer Support Specialist (Healthcare Saas)
- Customer Support Specialist, Infinity (Remote)
- Client Success Manager (Toronto-based - Remote)
- Senior Associate Customer Success Manager
- Client Success Manager (1-year contract)
- Customer Success Specialist, Fiix Software
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Specialist in Toronto, ON vacancy
$70k - $95k per year
...genomics, software, and cloud technologies. Our mission is ambitious, and so is our team. The Role The Bioinformatics Customer Success Specialist makes sure every customer gets accurate, timely, and dependable results from the DNAstack platform. You are the technical...SuggestedFull timeInternshipWork at officeRemote workFlexible hoursDnastack
Toronto, ON8 days ago- ...responsible for remotely helping customers deploy our tool, overcoming... ...work from home options Successful candidate must be fluent in Portuguese... ...email and chat Record all customer interactions and support... ...Maintain or exceed customer success and support ticket SLAs for...SuggestedRemote jobFull timeCasual workWork from homeFlexible hours
Block 64 Corporation
Toronto, ON21 days ago $60k - $75k per year
...saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care. As Bilingual Customer Success Specialist , you aren't just solving problems, you are the architect of the customer’s first 90 days. You will be responsible for...SuggestedFull timeInternshipRemote workFlexible hoursWeekend workTali Ai
Toronto, ONa month ago$80 - $160 per hour
...Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Support / Success Professionals Type: Contract Compensation: $80–$160/hour Location: Remote Role Responsibilities...SuggestedFull timeContract workSummer workRemote workMercor
Toronto, ONa month ago- ...groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers...SuggestedFull timeFor contractors
Buildots
Toronto, ON7 hours ago - ...Description CUSTOMER SUCCESS MANAGER POSITION SUMMARY: Lead the delivery of Insights Communities while building strong, consultative relationships with clients. Ensure each program meets business goals and delivers an exceptional member experience and insights...Full time
Sago
Toronto, ON12 days ago - ...podcasts. Over the past five years, we’ve cultivated a devoted customer base of over 1,000 corporate and accounting firms across North America... ...a growth-oriented, and highly talented Director of Customer Success to scale and lead our Customer Success function. As we enter our...Full timeWork at officeRemote workFlexible hoursShift workNight shift
Lumiq
Toronto, ON13 days ago - ...transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a... ...improve service delivery. Apply now! Job Description The Customer Success Manager is responsible for managing an assigned...Full timeSummer workLocal areaRemote workFlexible hoursWeekend work
Psd Pty Ltd
Toronto, ON12 days ago - ...Job Description The Customer Success Manager plays a critical role in driving customer retention, satisfaction, and growth by leveraging data, insights, and cross-functional collaboration. This position is responsible for analyzing customer health metrics, identifying trends...Full timeImmediate start
Sodales Solutions
Toronto, ON13 days ago $52k - $55k per year
.... We welcome talented individuals to explore rewarding career opportunities across our diverse teams. Job Summary The Customer Success Representative (CSR) is responsible for managing customer accounts, processing orders accurately, and providing exceptional service...Full timeSunpan
Toronto, ON19 days ago- ...Customer Success Associate, North America Hub About Aphex We're the construction coordination platform that's replacing outdated spreadsheets with multiplayer tools that delivery teams love. Major contractors like Elis Don, Aecon, Bird and Mace use Aphex to deliver their...Full timeFor contractorsApprenticeshipWork at officeRelocation
Aphex
Toronto, ON19 days ago - ...the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values... ...just getting started. Role Overview As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through...Full timeWork at office
Harvey, Inc.
Toronto, ON7 days ago $60k - $80k per year
...Customer Success Manager Toronto or Waterloo, hybrid | Full-time | Reports to the Head of Customer Success You get home care agencies from signed to live, and make sure their first months with us go well. The company We went from a lab in Waterloo to 24 countries...Full timeRemote workPontosense
Toronto, ON22 days ago- ...SWTCH, we're on a mission to make electric vehicle (EV) charging accessible, reliable, and intelligent for everyone. As a bilingual Customer Success Manager (CSM) , you'll play a critical role in helping our customers get the full value of SWTCH's EV charging and energy...Long term contractFull timeContract workWork at office
Swtch Energy Inc.
Toronto, ON23 days ago - ...be the person our clients can't imagine working without? Camphouse is growing in North & South America, and we're looking for a Customer Success Manager in Montréal to help our clients get the most out of our platform. You'll own a portfolio of accounts, build...Permanent employmentFull timeContract workLocal area
The Camphouse
Toronto, ON14 days ago $100k - $110k per year
...–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee... ...communication. Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic...Long term contractFull timeLocal areaFlexible hours1 day per weekStaffbase
Toronto, ON20 days ago- ...effectively in a team environment and who are global players. The Role As a Customer Success Manager at CEPRES, you will serve as the deep product authority and technical enablement specialist for an assigned product line. This is a specialist role focused entirely on...Full timeLocal area
Cepres
Toronto, ON6 days ago - ...platform for industrial and frontline teams. More than 13,000 customers , including Duracell, McDonald's, Shell, DHL and Volvo, use... ...tells you what actually happened, and it is ours. As the Customer Success Manager (CSM) – Asset Intelligence, you will be responsible for...Full time
Maintainx
Toronto, ON8 days ago - ...around the world and help us reinvent the way people learn, because learning never stops. The Adventure Ahead As our next Customer Success Manager (CSM), you will be the ultimate trusted advisor and champion for our clients, unlocking the true power of Docebo’s world-...Long term contractFull timeFor contractorsWork at officeImmediate startWorldwide3 days per week
Docebo
Toronto, ON22 days ago - ...Phylo is looking for a customer-oriented team player to own the post-sales experience for our most strategic enterprise accounts, and help us figure out what great customer success looks like at an early-stage company. This is a hands-on role for someone who moves fast, thrives...Long term contractFull timeInternshipWork at office
Phylo
Toronto, ONmore than 2 months ago $150k - $170k per year
...OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT... ...One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome...Full timeLocal areaRedwood Software
Toronto, ON15 days ago$65k - $75k per year
...who is passionate about creating exceptional client experiences and helping organizations successfully adopt our software. About the Role As our Senior Customer Success Specialist, you'll be responsible for leading the onboarding and implementation experience for new...Long term contractFull timeFlexible hoursBis Safety Software
Toronto, ONmore than 2 months ago$90k - $115k per year
...the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer... ...believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar,...Full timeHightouch
Toronto, ONa month ago- ...shaping healthcare's next era. Ready for the challenge? Job Summary We're seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of mid-market healthcare organisations. In this role, you'll own 20-...Full time
Heidi & Co
Toronto, ONmore than 2 months ago - ...Help Ribbon’s customers transform how they hire while building the foundation for Customer Success at one of the fastest-growing AI companies in recruiting. As our Customer Success Lead, you’ll be our first dedicated CS leader and a hands-on player-coach responsible for making...Full timeFlexible hours
Ribbon Ai
Toronto, ONmore than 2 months ago - ...We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own... ...Benefits Competitive salary Comprehensive health, dental, and specialist benefits. Company Macbook. Free parking and shuttle...Long term contractFull timeWork at office
STAN AI
Toronto, ONmore than 2 months ago - ...Role Overview & Key Responsibilities: As Head of Customer Success, you will build, lead, and scale the Customer Success function at Mortgage Automator. You will serve as a strategic partner across Product, Sales, Onboarding, Support, and Marketing, working cross-functionally...Long term contractFull timeInternship
Lucas James Talent Partners
Toronto, ONmore than 2 months ago $80k per year
...At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Manager I, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most...Long term contractPermanent employmentFull timeContract workWork at officeFlexible hoursAchievers
Toronto, ONmore than 2 months ago$160k - $189k per year
...The Director, Customer Success is a senior leadership role responsible for driving retention, expansion, and long‑term customer value across a strategic Enterprise portfolio of B2B SaaS customers. This role owns excellence in execution—translating strategy into outcomes...Long term contractPermanent employmentFull timeWork at officeFlexible hoursAchievers
Toronto, ONmore than 2 months ago- ...companies and top-rated startups in 2025 , 2024 and 2023 , Float is customer-obsessed, passionate and entrepreneurial, with a team that... ...making decentralized so that all team members feel ownership in our success. Our Product Float is Canada's complete business finance...Long term contractFull timeInternshipWork at office
Float
Toronto, ONmore than 2 months ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Specialist. Be the first to apply!
Related searches
- conseiller clientèle banque Toronto, ON
- conseiller clientele Toronto, ON
- conseiller expérience client Toronto, ON
- customer service agent Toronto, ON
- customer service security officer Toronto, ON
- full time customer service representative work from home Toronto, ON
- customer service representative call centre Toronto, ON
- customer support specialist Toronto, ON
- customer service officer Toronto, ON
- client advisor Toronto, ON